Stop the Spam

[BalbonisMoleskine]

Please do something about the chronic spammers such as AllenD158612. I and other members keep reporting them, yet those posts remain up, and they post even more.

It's even more annoying that your AI allows spam posts, yet innocuous posts from legitimate members are frequently put in "Awaiting Review" limbo for weeks, months or forever or have their "Content Deactivated" for no apparent reason and with no explanation no matter how many times we ask on here or how often we email community@aarp.org. 

 

[BtW751689]

Today I got an email from them asking for my support.  WTF?  They need MY support but are unwilling to give me support, reply to my emails, provide a valid communication portal that includes email and fax, yet they want MY support?!

[AARPConsumerCare]

I apologize for any frustration this may have caused you, @BtW751689. We no longer have an email. Our goal is to provide the best customer service, and we found that email was not the best way to do that. If you need assistance, please feel free to send us a DM, and we'll be happy to assist you. Here are some other ways that you can get in touch with us directly: https://aarp.info/3epCObA. - Daniela R. 

[BtW751689]

cannot find the private message tab.  Please provide pictures

[AARPConsumerCare]

Here is a link with step-by-step instructions on how to enable private messages: https://aarp.info/47hWcl7. - Daniela R. 

[BalbonisMoleskine]

Some new ones this morning. When will AARP crack down?

[BalbonisMoleskine]

Three in a row. When will AARP do something? Members keep reporting these posts, yet they remain up, and even more appear. 

[BalbonisMoleskine]

Fresh batch from this morning. 

[BalbonisMoleskine]

Some -- but not all -- of this morning's posts.