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Rocky818
Contributor ⭐⭐
February 6, 2026

If I was customer service…

  • February 6, 2026
  • 8 replies
  • 1272 views

if I was a customer service agent on here…. let me know how your experiences are with the customer service. Remember, if I was one on here….please be honest. We need to here about your experiences. 

      8 replies

      SereneSeagull
      SereneSeagull
      Community Champion ⭐⭐⭐
      February 6, 2026

          Hi.  @Rocky818  I’ve had a very good experience, recently actually.  No wait, immediate connection, rep understood the situation, explained how it would be rectified.  Followed through as I waited for the desired solution on my end. 

         Entire process completed thoroughly and satisfactorily in less than 5 minutes.  I’ve had experience in the customer service areas during my life, and for me, at any rate, I was quite pleased.  I’m assuming you’ve created this thread to hear complaints.  Can’t help you from my experience.

       

        I enjoy taking surveys, for both good and bad service. I also enjoy writing to CEOs and company managers, regarding my experiences with companies.  I write and/or call my local, state and federal representatives.  I think many times the way to be heard is going to the top, which is, in my opinion, a more proactive, positive and many times, more effective approach to being heard, than compiling threads of grievances.  Go to the source as it were.


          btw — might want to ask the mods to move this from Games Talk discussion board.  Happens to everyone.

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      Rocky818Author
      Contributor ⭐⭐
      February 7, 2026

      Thanks for your feedback. I don’t want to type out my whole response again. They must have removed my initial response the other day because I can’t find it on here and I know I put one on because I had a friend check for me. 
      Thanks for the mod advice. It’s tricky trying to figure out where to put these chats. To me, it doesn’t seem very clear but I might just not be able to figure it out. 

        SereneSeagull
        SereneSeagull
        Community Champion ⭐⭐⭐
        February 7, 2026

        You’re welcome.  If you click on your username you’ll see all of your posts you’ve made just in case you didn’t know.  Good luck

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          BtW751689
          Conversationalist ⭐⭐
          February 6, 2026

          Telling every one who calls they will escalate then it is months before an answer and also stopping with the "This is the first I've heard of this.  Get real.  All of us have the problem or none of us would be calling.

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            Rocky818Author
            Contributor ⭐⭐
            February 7, 2026

            This is one that I have some experience with myself. I’ve had that happen to me a few times. I have no trust in their customer service. They have never helped me. I’ve had point redemption issues. I’ve plays issues where I didn’t get my gift cards after purchase. I’ve even had them send me a “new” card but it was the old one again. They’ve used the “escalation” word every time but never got back to me. 

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              Rocky818Author
              Contributor ⭐⭐
              February 8, 2026

              I really like that we are getting a lot of views.  I appreciate the feedback.  Unfortunately, we are getting more negatives about AARP customer service than positive so far.  I know someone who said they were banned from this forum for giving an honest and truthful opinion.  He has not been able to redeem his points for 4 months.  He said he can earn them but can't redeem them.  He said customer service kept telling him they will expedite that issue to the tech team and he would hear back within 10 days. Unfortunately for him, he has not been able to redeem his points yet after many "10 day" excuses.  

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