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b660747j
Contributor ⭐
February 4, 2025

FIX THE APP

  • February 4, 2025
  • 3 replies
  • 2131 views

Please fix the app. No longer works on older iPhones. Please make the app backwards compatible. It just crashes over and over again

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      3 replies

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      AARPConsumerCare
      Community Champion ⭐
      February 4, 2025

      b660747j  I'm sorry you're having trouble with the AARP Now mobile app. First, try logging out and back into the app. If this does not solve the problem, uninstall and then reinstall the AARP Now app. This updates your AARP Now app to the latest version. If you're on your mobile, go to http://aarp.org/now?cmp=SNO-LITHIUM---&socialid=16039488346 to download the app. Please let me know how I can help.   Jodee R. 

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      SU784913
      Contributor ⭐
      February 5, 2025

      You're not understanding. We need a version compatible with ios15. When you go to the Apple app store to install it, it says the app requires ios16 but will download the last compatible version (for ios15). Whatever it downloads constantly crashes before you can even log in. It just flashes the log in screen and then "bang", it crashes. This is up to the developer(s) to fix, usually there is a way to make them backwards compatible when you compile the app. (You can uninstall and reinstall until you're blue in the face, but that's not going to fix the problem.)

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        AARPConsumerCare
        Community Champion ⭐
        February 6, 2025

        @SU784913  Thanks for reaching out, I'm sorry it's still not working for you. Here is a short video: How to Manage Your Settings (iPhone): https://aarp.info/nowappsettings-vid  AARP Now v4 is compatible with iPhones running iOS 16.2 or higher. View Frequently Asked Questions: http://now.aarp.org/faq.html  If you're still having trouble, please feel free to send me a private message with your email address so that I can review your account. Take care.  Jodee R. 

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