Conversationalist ⭐⭐

AARP app constantly crashes

Forum|Forum|1 year ago
November 26, 2024
5 replies
2268 views

Has anyone else been having a problem with the AARP app over the past month or so? Nearly every day the app crashes and will not allow me to log in.

It says... "You've come to the right place, but there may be an issue displaying this page. Please try logging out and logging back in. Don't worry, we're here to help. Give us a call at 1-866-566-5394 and we'll take it from there."

Yeah... GOOD LUCK WITH THAT!

So I've had to uninstall and reinstall the app everyday to get around the problem! Using Google pixel 7

This topic has been closed for replies.

A

AARPConsumerCare

Community Champion ⭐

@RiverBoatAndrew I'm truly sorry you're experiencing this. Let's dive into this together and get it resolved as quickly as possible. I understand that the AARP Now app is repeatedly crashing and not allowing you to login. Have you had an opportunity to call the number on the error message for assistance? Users cannot log in to the AARP Now app using Passwordless Login. If you have enabled Passwordless Login, please reset your password and do not re-enable Passwordless Login. I invite you to send me a private message, so I can look into your account further. You may need to enable private messages, steps to do this can be found here: https://aarp.info/47hWcl7 - Janelle M.

R

RiverBoatAndrewAuthor

Conversationalist ⭐⭐

I don't use password less login and I can't enable private messages... Any other suggestions?

A

AARPConsumerCare

Community Champion ⭐

@RiverBoatAndrew I understand. I genuinely regret that you've had to go through this experience. You can give us a call using the phone # in the error message you receive or contact us using an alternate method found here: https://aarp.info/3epCObA - Janelle M.

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