Are The AARP Consumer Care Responses Chat AI/Chatbot?

Thanks for your reply. Yes, your observations are indeed mine. I also had a reply from Stephen K. w/ @AARPConsumerCare, that was out of left field, and not even close to what I wrote originally. I never asked for assistance. 

I just get this vision of people (volunteers, employees 'in training,' outsourced (or not) in other countries (where English is not a native language), etc...) and have a rebuttal script they can copy and paste, or are actually a programmed response...an AI Chatbot. My concern is really the latter. AI programs replacing actual employees/warm bodies is a big concern of mine. We do not want this to be our future, where everything is automated. No bedside manner. No common courtesy. 'Us' versus a computer.

And, maybe it's old-fashioned to expect people to act like there's some care and concern in the way of reading, listening, understanding, and responding (someone with a heartbeat). Not that it's a race, or there's some customer service quota involved, either. 

It's just weird. The responses I'm seeing from @AARPConsumerCare, most of them do not apply to the original post.

Anyway, just wanted to share my observation(s). Thanks for sharing yours, too!

🙂

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@SummerOnTheWay1 wrote:

(3/21/24) Great topic @KellytheBelly and one I am sure @AARPConsumerCare will "ignore" = answers only what AARP wants to help with.

 

I am NOT sure what is going on here on this site in 2024 but it seems LESS for us.

 

[1] This whatever has "replied" to me with an Invitation to go to a LINK to tell AARP about my concerns regarding HARTFORD. Hmmm, never used them, will NEVER based on ALL the years of COMPLAINTS about them on THIS SITE. I "corrected" them the 2 times this happened by posting a comment. Received 1 apology which I graciously accepted.  🙄  NO response or apology for 2nd incident. Oh well, I am used to being ignored by AARP...  👍

 

[2] I notice AARPLynne's profile said she RETIRED and it seems AARPHannah has taken that slot = in charge of this site.

 

[3] AARPJanelle NO longer "responds" in her name but if you look at END of the @AARPConsumerCare POSTS, she has "signed" some as Janelle M. So has a Sue J, Stephen - forget his initial and several OTHER employees.

 

I hope you get some feedback from other members as this is important and one we all need to let AARP know we have noticed.  👵

@Tempest332  - Artificial? Most definitely. Intelligent? Perhaps not. Needs more work. 😉 

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@Tempest332 wrote ‎07-03-2024 07:13 PM:

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Perhaps not only from @AARPConsumerCare. either. 

 

@KellytheBelly wrote ‎03-21-2024 07:25 AM:

I've noticed (what I consider to be) 'bot' or 'canned' responses lately, from @AARPConsumerCare.