Would not recommend Consumer Cellular
Greetings,
Over a year ago I started my mother on a CC plan to help her save money. Over the past few months her health has declined but we kept the phone active for emergency purposes. Even though she had not been using we kept paying. This past week we had to move her to a Memory Care facility. Her CC bill was the last thing on our minds. Yesterday I received notice of the monthly charge. When I called to cancel the representative had no clue what memory care was or quite frankly could have cared less. I asked her to cancel the phone immediately and refund any portion available to my mother's card. Oh can't do that it's autopay and CC does billing in arrears so payment yesterday only paid until 5/15/25. She would owe till 6/15/25. Ok she's not used the phone since 5/16 but ok. Called back to speak to a supervisor - the next rep was better but still could not assist and did not see any notes from previous rep. She then sent me to a supervisor who promptly told me he couldn't refund and or adjust and or change the billing system. I offered to pay from 5/16-6/5/25 the amount due so that the account would close with no worries to my Mom (my family now that we have to take over the admin of all billing) since again she is in memory care. He couldn't do that - no prorates and didn't know how to calculate the number of days to charge me even if he could. He stated we provide a service and it's not our fault if the consumer is unable to use the phone. Zero customer service Zero compassion. They get Zero. Save your $$ and go with a reliable carrier that can make adjustments to a customer's service and experience.
Julie