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DanielR850136
Contributor ⭐
December 4, 2024

The website is a mess - I hope you have a plan to sue the vendor and get it working again!

  • December 4, 2024
  • 15 replies
  • 3987 views

 I like your Wordwipe game. Too bad - you can't access it on Apple or on Windows.

 

I wanted to buy a gift card - it took forever, and I had to log on at least 10 times.

 

Whoever you hired to "improve" your website did you wrong. If this is the way it is going to be, can I get a refund of my dues? I cannot recommend the AARP experience at this point.

 

      15 replies

      RiverBoatAndrew
      Conversationalist ⭐⭐
      December 4, 2024

      Maybe they should actually hire a competent website developer rather than a high school student!

        CatArmy
        Contributor ⭐
        December 4, 2024

        Hardly any of the games can be accessed at this point. I'm also very unhappy that I pay money to AARP and this website is TERRIBLE. 

          BtW751689
          Conversationalist ⭐⭐
          December 18, 2024

          I was able to access arkadium directly to play games.  A little different than aarp site but the same games for free just more ads or different ways to earn.  of course no points if you are playing those games once a day

            carold738282
            Conversationalist ⭐
            December 5, 2024

            I totally agree! I actually keep my membership because I like to play the games. But I can't even do that now, so what is the benefit? What happened??

              AARPConsumerCare
              Community Champion ⭐
              December 5, 2024

              I can understand your frustration, carold738282, and we hear you! We are working with the vendor to resolve the issues with the games. You can try refreshing the page. If that doesn't work, we suggest closing the browser window and reopening a new one. If you are still experiencing issues, please know that we are working to resolve the problem.  Please try again later. We appreciate your patience and sincerely apologize for the inconvenience.~ Diane B. 

              MarcindaT108087
              Contributor ⭐
              December 5, 2024

              Totally agree with you! The word wipe game has stopped working/loading. I tried other games thinking it was only that game and no luck! Very, very frustrating! 

                AARPConsumerCare
                Community Champion ⭐
                December 5, 2024

                Hey MarcindaT108087!! I do apologize for the recent updates and outages. You can reach in a private message for assistance with your games! -Ashlyn L

                  ChrisR57
                  ChrisR57
                  Contributor ⭐
                  April 26, 2025

                  I just spent 5 minutes on a quiz to get points, only to be told, sorry, technical difficulties, try again later. No way to print out recipes at all. The only valuable content is Denise Austin workout videos. I made my living as a UX designer and this site is horrible.

                  DesignerChris
                    GregK680636
                    Contributor ⭐
                    June 4, 2025

                    I've never seen such a poorly constructed website. For an organization as wealthy as aarp, it's a shame.  I just wasted an hour trying to log in.

                      mmaggie
                      Contributor ⭐
                      November 16, 2025

                       If I had not made the mistake of succumbing to their request for 10 year subscriptions, I would be gone. It just gets worse and worse and worse. And every effort I have made to address this has been met with complete disinterest.

                      mmaggie
                      Contributor ⭐
                      November 16, 2025

                       I completely agree. Even posting this is an ordeal.

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