Contributor ⭐

The website is a mess - I hope you have a plan to sue the vendor and get it working again!

Forum|Forum|1 year ago
December 4, 2024
15 replies
3987 views

I like your Wordwipe game. Too bad - you can't access it on Apple or on Windows.

I wanted to buy a gift card - it took forever, and I had to log on at least 10 times.

Whoever you hired to "improve" your website did you wrong. If this is the way it is going to be, can I get a refund of my dues? I cannot recommend the AARP experience at this point.

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RiverBoatAndrew

Conversationalist ⭐⭐

Maybe they should actually hire a competent website developer rather than a high school student!

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CatArmy

Contributor ⭐

Hardly any of the games can be accessed at this point. I'm also very unhappy that I pay money to AARP and this website is TERRIBLE.

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AARPConsumerCare

Community Champion ⭐

I'm sorry you're having trouble playing the games @CatArmy. There's a few troubleshooting steps you can try to resolve issues with the games not loading or working. Here's a link to our help article https://aarp.info/3epAstc that will walk you through a few steps to fix the games. If you continue to have trouble playing the games send us a message at https://m.me/aarp and we'd be happy to help you!

Brandon C.

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CatArmy

Contributor ⭐

Oh believe me, I've tried ALL of that. Nothing works. I also DID speak to a representative on chat, and she said that you were aware of the site being "under maintenance" and that she was sorry for the inconvenience.

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carold738282

Conversationalist ⭐

I totally agree! I actually keep my membership because I like to play the games. But I can't even do that now, so what is the benefit? What happened??

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AARPConsumerCare

Community Champion ⭐

I can understand your frustration, carold738282, and we hear you! We are working with the vendor to resolve the issues with the games. You can try refreshing the page. If that doesn't work, we suggest closing the browser window and reopening a new one. If you are still experiencing issues, please know that we are working to resolve the problem. Please try again later. We appreciate your patience and sincerely apologize for the inconvenience.~ Diane B.

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MarcindaT108087

Contributor ⭐

Totally agree with you! The word wipe game has stopped working/loading. I tried other games thinking it was only that game and no luck! Very, very frustrating!

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AARPConsumerCare

Community Champion ⭐

Hey MarcindaT108087!! I do apologize for the recent updates and outages. You can reach in a private message for assistance with your games! -Ashlyn L

ChrisR57

Contributor ⭐

I just spent 5 minutes on a quiz to get points, only to be told, sorry, technical difficulties, try again later. No way to print out recipes at all. The only valuable content is Denise Austin workout videos. I made my living as a UX designer and this site is horrible.

DesignerChris

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GregK680636

Contributor ⭐

I've never seen such a poorly constructed website. For an organization as wealthy as aarp, it's a shame. I just wasted an hour trying to log in.

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mmaggie

Contributor ⭐

If I had not made the mistake of succumbing to their request for 10 year subscriptions, I would be gone. It just gets worse and worse and worse. And every effort I have made to address this has been met with complete disinterest.

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mmaggie

Contributor ⭐

I completely agree. Even posting this is an ordeal.

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