Rewards Broken since September 1st

[9/10/25] Hi Heather @HeatherS903342 , Rewards Site has been DOWN since 9/1/25. We can "earn" points, but NOT "redeem". Did you SUBSCRIBE to the Rewards Newsletter? It arrives by email EVERY Tuesday & Friday about 1pm ET. You should have ALSO received an email from AARP. BOTH announce the site being DOWN. Nicole!

➡️[*** HEATHER 

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@HeatherS903342 wrote:

Anyone else encountering this error?  I was hoping it would go away.

 

An error occurred while processing your request.

Reference #97.44c90b17.1757487529.ca2b81af

https://errors.edgesuite.net/97.44c90b17.1757487529.ca2b81af

 

Whenever I try to enter an instant win, this is what it tells me, or a variation of it.  

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Were you able to access the reward site and play instant win? How did you get the error message..before the unscheduled maintenance or after? 

"Earning points is limited.  Yes, you can watch the videos and do the quizzes to earn limited points but if you use the regular AARP website and search for opportunities, it is a "hit or miss" challenge.  But if you don't remember what you have already done, you can waste time.  Am I missing something?  This is DAY 10 of the site being down.  It makes no sense that the site can't be fixed in 10 days!

I understand error messages can be frustrating, @HeatherS903342. Can you send us a private message with your name and address, so we may check your AARP Rewards account to see why you're receiving the error? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also contact us by chat, text, or phone. Visit https://aarp.info/3epCObA for our contact information. - Brandon C.

AARP should add 7500 points to every members account for every day the system is not up and running. 

how do I purchase rewards gift cards for cruise lines with the current rewards site down?

Hey AARP, can you fess up and tell us exactly what happened?

AARP Rewards Friends,

What is wrong with this picture?  A “temporary” service interruption which now is in day 14.  It took AARP 5 days to even provide an e-mail statement regarding the outage and offering limited opportunities to earn points.  Not that it seems that you could use them if I understand some of the comments.  What other entity do you know has a website down for this long?

You pay an annual fee for AARP “membership” and AARP makes additional money from royalty payments from companies authorized to use the AARP brand and advertising which you are frequently “forced” to view as you complete rewards activities.

This is the organization we trust to promote our rights in reference to Social Security, Medicare and other issues which are important to older Americans?  Sadly, I don’t feel like a valued member of AARP at this time. 

Replying to myself here, not super familiar with these forums.  It appears to me to be an issue with whoever provides their rewards services.  For example, Merkle is also not working.  I think that means Hello World or whoever that other company is that runs promotions for companies.  I am not sure why AARP isn't blaming them, because I think this is the real reason why rewards are down.  I sent an email to Merkle, no response.

Day 17 and AARP finally back up.  Unless I missed the communication, I discovered this by logging into the site.  Where is the AARP communication?  We still don't know what happened or why AARP has been so hesitant to explain the situation.  Perhaps I am a dinosaur but I expected more from AARP.  I had shopped at a local grocery store for 4 decades and it was just one really bad experience with no response from the store that made me turn to alternatives.  Will I ever really trust AARP again?