Hartford Raised Auto Premium 45%

[LarryA556457]

We have been with AARP for several years and decided a few years ago to switch auto insurance to Hartford because of their affiliation with AARP.  For no apparent reason Hartford raised our auto insurance premium 45% this time around.  Can AARP help us with this problem?

[dw22859371]

I have tried several times to send you a private message but each time I enter your username, the Send to box goes blank. I clicked on the link you provided and then copied and pasted your username to ensure it was correct. I also tried entering it manually.  I don't know what else to do. I'm happy to provide the info you requested via email if that works for you. But time is of the essence. My policy renews 11/1/23 and I have already begun a conversation with another insurance company.  Thanks 

[AARPThelmaG]

Hi @dw22859371! I'm sorry to hear that there seems to be an issue with the link that was provided. Please use link ( https://help.aarp.org/s/ ) and scroll done to contact us by phone or chat to provide the information that is requested. Once a case is created, a representative will be able to assist you. Thanks

[dw22859371]

Thank you! I used the chat to get this escalated.

[LarryA556457]

Do you work for Hartford?

[MariamaA859467]

Hi Larry A556457. No, I do not work for The Hartford. I work for AARP Member Relations Department.

Sincerely,

Mariama A.

[StephfanW784785]

Hi there @LarryA556457, here to help! We certainly understand your concern regarding Hartford We would be glad to work with the Escalation team at Hartford to have this investigated for you. If you are still having difficulties with Hartford, please either give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPStephfanW784785” into the “Send to” box https://community.aarp.org/t5/notes/composepage . Please provide the following details in your message:

• Full name
• AARP Membership # (or home address)
• Phone # and email address to contact you
• Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

[LarryA556457]

I tried doing this three times and your username didn't work.  Why wouldn't you sign your message with at least your first name?

Larry Ayers

[AARPBrittanyS]

If you have difficulties sending private messages via the link, you can select the username, then once you are on their profile "send private message" is located on the right of the page. This method should auto-populate with the person you are attempting to send a message to. Otherwise, you may call the number Stephfan provided above. I hope this helps!

[LarryA556457]

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