Skip to main content
I
ingramcw
Contributor ⭐
July 8, 2025

Comfort Inn

  • July 8, 2025
  • 8 replies
  • 2076 views

Made reservations for Niagara Falls, non refundable through AARP app. Life happened and needed to cancel and the hotel refuse to extend grace and give a refund. AARP, as a company shouldn't partner with anyone that is so hung on a policy that they can't help someone. This is a slap in the face and AARP should take it personally.

    8 replies

    T
    TRL1111
    Community Champion ⭐
    July 8, 2025

    Your annoyance is understandable, but I assume you chose to get a lower price by accepting that it was nonrefundable.  

     

    Yes, it's nice when we can be an exception to the rule, but if it happens too often, then the rule becomes meaningless.  Or people start thinking they're entitled to be exceptions and when they aren't, they get mad even though they're the ones who didn't adhere to the agreement.

     

     

     

    I
    ingramcwAuthor
    Contributor ⭐
    July 9, 2025

     

    Copied from first reply.

    And it's true that policies are often set in place for a reason. However, there are times when flexibility can be beneficial, especially in situations of genuine need. While the policy states that it's non-refundable, there might be exceptions or special circumstances where AARP, Comfort Inn, or the third party can offer assistance. It's always worth reaching out to customer service and explaining your situation. Sometimes, a bit of empathy and understanding can go a long way in finding a solution that works for everyone.

    T
    TRL1111
    Community Champion ⭐
    July 10, 2025
    @ingramcw wrote:

     

    While the policy states that it's non-refundable, there might be exceptions or special circumstances where AARP, Comfort Inn, or the third party can offer assistance.   



    Who's the third party you're referring to?

    papawofboo
    papawofboo
    Community Champion ⭐
    July 8, 2025

    You knew going into it that it was non-refundable. It's a bitter pill but it's all on you. Not an AARP problem, just mark it up as a lesson learned.

    Papaw of Boo
    I
    ingramcwAuthor
    Contributor ⭐
    July 9, 2025

    And it's true that policies are often set in place for a reason. However, there are times when flexibility can be beneficial, especially in situations of genuine need. While the policy states that it's non-refundable, there might be exceptions or special circumstances where AARP, Comfort Inn, or the third party can offer assistance. It's always worth reaching out to customer service and explaining your situation. Sometimes, a bit of empathy and understanding can go a long way in finding a solution that works for everyone.

    A
    AARPConsumerCare
    Community Champion ⭐
    July 8, 2025

    ingramcw We're sorry to hear of your experience with your travel reservations. We are listening and would like the chance to help as soon as possible. Please visit https://help.aarp.org/s/article/contact-aarp to chat, text, or speak with a representative who can get you in touch with our Member Relations team. - Christy C. 

    Terms & ConditionsAccessibility statement