Contributor ⭐

AARP Rewards system is not working today Nov 13 2025! BEWARE and don't buy gift cards right now!

Forum|Forum|9 months ago
November 13, 2025
16 replies
3829 views

I purchased gift cards using AARP rewards system. It's been more than 24 hours and I still have not received them. AARP Customer Service says it could take 5 to 10 business days for them to resolve the problem with their system. In the meantime, my money is tied up in ghost gift cards that I have not received and cannot use. Beware and don't buy gift cards until they fix their system.

B

BtW751689

Conversationalist ⭐⭐

I'm having problems reviewing my point transactions, it is only showing me the last 10 activities, the tab at the bottom of the page for see more activity is not showing, however on the other tabs like adjustments, redemptions, point expirations, purchases, all have the more tab. I just had a 45 minute chat trying to get this resolved, they want me to change my setting so I see all ads. I asked why would I want to see all these ads? I had no trouble viewing my transactions which I did daily. Until now. So their solution is for me to spend who knows how long actually talking with them. Not gonna happen. AARP please fix your site.

B

BtW751689

Conversationalist ⭐⭐

and today's points, I could view all of them plus the first six from yesterday then it had no more to view.

K

k9x9

Contributor ⭐

Support is useless and the escalations department that is supposed to call or email you will never do so. It typically takes a BBB complaint to get anything resolved and even that route takes 2-3 weeks.

R

RoriB269111Author

Contributor ⭐

Awe that stinks. I guess I will check out the BBB. Thanks.

C

coolmaine

Conversationalist ⭐

I used 28,000 points to get $5 GC for Walmart and have not received it. Usually, I receive the email shortly after redeeming.

A

AARPConsumerCare

Community Champion ⭐

We appreciate you being part of AARP Rewards, @coolmaine. Gift cards redeemed or purchased through AARP Rewards will be emailed to you within 24 hours for orders submitted Monday through Friday, 8 a.m. — 5 p.m. EST. You may check your junk/spam folder. Send us a private message with your name and mailing address, and we'd be happy to check on your gift card order for you. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

M

macavada

Contributor ⭐

Same here... I didn't get my Lowes Gift Card but the site says I used 16000 points.

This likely happened to many people since the cards are now sold out.

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AARPConsumerCare

Community Champion ⭐

I'm sorry to hear you haven't received your Lowe's gift card, @macavada. I can see how frustrating this can be. The digital rewards are delivered to the email address associated with your AARP Rewards account within 24 hours for orders submitted during normal business hours (Monday through Friday, 8am-5pm EST). Delivery times may exceed 24 hours in certain instances. To see more information about the delivery time, please review our AARP Rewards Terms and Conditions: https://www.aarp.org/about-aarp/rewards-terms-and-conditions ?cmp=SNO-LITHIUM---&socialid=18739579733;

Please check your email spam or junk folder, if you still haven't received it after the time frame please send us a private message, we can check on your gift card. - Diana G.

A

AARPConsumerCare

Community Champion ⭐

Hi @RoriB269111, I can understand your frustration. I can take a look into this for you. Feel free to reach out in a private message.

You may need to enable your private messages first, check our article for the instructions: https://aarp.info/47hWcl7 - Diana G.

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rg22109724

Contributor ⭐⭐

P. Please review my chats today, to see details. The last one was with Cleo, the one before with Alexander F. Alexander screen shared, to be honest I felt he knew nothing about how the Rewards program worked. I suggested that they escalate the problem to someone in IT , they said they would document it?

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rg22109724

Contributor ⭐⭐

is anyone having problems with the Rewards site since they have put up the repeating FLASH SALE message that obliterates everything else. I have called, chatted with multiple agents and screen shared. They suggest mundane outdated remedies, that show they are not well trained and do not know all aspects of the site. No one was able to help. Sorry but I blame management, I think we need changes.