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Contributor ⭐
Dec 12, 2022 10:56 PM UTC

AARP/Hartford Auto Policy CANCELED without notice

While obtaining my Quote for Auto Insurance from Hartford I was given the option to save money by enrolling in TrueLane, an App that monitors and scores your driving performance for safety. You obtain the discount immediately and it is adjusted later for unsafe driving scores if necessary. To register on the App you must wait for Hartford to issue you a code or something like that. I contacted their service twice asking for the information and never received what I needed to register on the TrueLane App. About one month later I got a bill for $65 which is the same as the proposed discount I would've received. The bill did have a note that I would be canceled if unpaid. I tried once more to get them to help me register but no response. After I returned home after a 2-week trip I opened a letter from Hartford. This letter was written in all CAPS sounding curt and angry informing me my Auto policy has been CANCELED and was effective 8 days ago. So, I was driving my car Uninsured for six days. This is because I had not paid the $65 yet. There you have it my friends. This is the lessons learned about Hartford Auto. 1)The TrueLane discount savings App is difficult to setup and not well supported. 2)Hartford Auto is intolerant of any past due account, regardless of the circumstances. 3)Hartford Auto cannot be trusted to take care of their customers' needs and puts them at risk with their abrupt actions. 4)Hartford Auto is rude, inadequate and unprofessional in their communication with customers. 5)Hartford Auto will CANCEL policies without warning. These are Facts, therefore I cannot in good conscience recommend the AARP/Hartford Auto Insurance benefit promoted on this website by AARP. This brings me to another unfortunate conclusion. Services advertised by AARP are not always vetted on behalf of the retired community and their specific needs that this organization represents.

55 replies

AARPThelmaG42184
Contributor ⭐⭐
Dec 14, 2022 2:17 PM UTC

Hi @JJCC6391 ! We are sorry to hear about your experience with AARP Auto & Home Insurance provided by The Hartford. We would love to look further into this issue. At your convenience, 

please give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation. Please provide the following details in your message:

  • Full name
  • AARP Membership # (or home address)
  • Phone # and email address to contact you
  • Description of your issue and when did this take place

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

Contributor ⭐
Mar 27, 2024 10:50 PM UTC

I discovered on these chats that auto insurance discount program is no longer in place. I must have missed any and all notifications about this, or there weren't any! I see more complaints about this on the AARP web site but not on The Hartford site. Very poor communications.

Community Champion ⭐
Mar 28, 2024 12:18 PM UTC

@brclark1  The AARP® Auto Insurance Program from The Hartford is still a benefit, and offers savings and benefits designed to reward members for being safer, more experienced drivers. No-cost, no-obligation quotes are available, and added savings if you bundle your home and auto policies are available. Fore more information, please go to our Member Benefits page: https://www.aarp.org/membership/benefits/insurance/hartford-auto/ or call The Hartford at 1-800-684-5518. If I can answer anything about membership or benefits, please let me know!  Jodee R. 

Jonsenne
Contributor ⭐
Dec 13, 2022 4:53 PM UTC

Our granddaughter had one of those app's for her car (different Company)  We live out in the far suburban and she keep getting dinged for making wide turns.... lol  this is not Chicago's tight corner's lol...

John
Contributor ⭐
Jan 24, 2023 6:44 PM UTC

It would not be so bad if it worked properly. It does not track right and the fact that it has to track so much info  about you besides driving is ridiculous.  

Contributor ⭐
Jun 16, 2023 3:58 AM UTC

Surprise folks, they are discontinuing Trulane and the discount. I found out when I bought a new car. Nothing like a little notice..........................................