📋 SSA Withdraws Proposed Restrictions on 4 Phone Services (AARP Article)

FROM THE ARTICLE.

SSA Withdraws Proposed Restrictions on Some Phone Services.

The move would have steered more than 3 million customers to field offices to verify identity.

By Deirdre Shesgreen, AARP.

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Published July 29, 2025. Updated July 31, 2025.

Social Security Administration (SSA) has withdrawn its plan to limit telephone access for four routine services, including reporting a change of address to the agency or getting a tax document.

In a July 31 filing, the agency said it would make “modifications” to its initial proposal. That original plan would have required beneficiaries who call the agency’s help line for certain services to go to their online My Social Security account, generate a one-time security authorization PIN and relay it to a telephone agent to proceed. Those who do not have an account or are otherwise unable to do business online would have had to go to a local office to obtain the services.

USE LINK BELOW TO READ THE ARTICLE.

https://www.aarp.org/social-security/ssa-new-phone-service-restrictions.html