📋 Social Security to Place New Limits on Phone Services (AARP Article)
FROM THE ARTICLE.
SSA to Introduce New Restrictions on Some Phone Services.
Agency says move would steer more than 3 million customers to field offices to verify identity.
By Deirdre Shesgreen, AARP.
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Published July 29, 2025.
The Social Security Administration (SSA) is planning to limit telephone access for four routine services, including reporting a change of address to the agency or getting a tax document.
The new rule would steer more than 3.4 million customers a year to local Social Security offices for services now fully available by phone, the SSA estimated in a July 18 regulatory filing. If approved by the U.S. Office of Management and Budget, the change would take effect Aug. 18.
USE LINK BELOW TO READ THE ARTICLE.
https://www.aarp.org/social-security/ssa-new-phone-service-restrictions/