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GregF645156
Contributor ⭐
March 28, 2025

recent AARP email campaign about preserving SSA phone support

  • March 28, 2025
  • 1 reply
  • 842 views

The bigger issue with SSA phone services is that it takes forever to pick up the line, so preserving a bad service isn’t the best goal for members. Depending on your location, the experience may vary.

 
I had to visit the SSA office, then take a ticket, and wait for a live customer service consult. 
 
Booking an appointment on-line doesn’t work where I live, and the phone method barely works. 
 
So, preserving this poor service is not helping members.  
 
If we want to help AARP members, survey them about SSA’s customer service, all over the country (since individual offices may vary in how they deliver service).
 

      1 reply

      R
      rc69023666
      Contributor ⭐
      March 29, 2025

      Dear AARP.  

       

      I signed up as a member because I thought you were going to be a fierce advocate for protecting Seniors and Social Security.  

       

      I don't see the effort on your part to pressure politicians to stop DOGE from destroying SSA.  

       

      They are now planning to change SSA's computer system from COBAL to a new one.  It will destroy the system.  Experts estimate it would take 5 years to do this, they plan to change it in a few months using AI.  With these geniuses what could go wrong...

       

      Checks won't go out, people will get wrong amounts, seniors will be dropped from the rolls.  This will be the avoidable and unwarranted cause of privation and death of many seniors and disabled people.

       

      I see your ads to sign up for AARP "to protect SSA".  But what are you actually doing besides selling your magazine?

       

      I don't care about articles focused on seniors, I care that my benefits continue uninterrupted.

       

      It's Zero Hour.  You need to make a maximum effort now.  This is not business as usual.

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