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HuichuM544729
Contributor ⭐
March 1, 2025

Unable to Add Updated/Renewed Membership Card to Apple Wallet

  • March 1, 2025
  • 19 replies
  • 6625 views

i am unable to add the membership card to Wallet after renewal. I deleted/removed the expired card in Wallet which said expired for the prior year membership. Now when I try to add from the App or the link, it doesn't do anything - the card is not added to Wallet.

 

How can this issue be fixed? Thank you in advance for any help.

      19 replies

      SummerOnTheWay1
      SummerOnTheWay1
      March 1, 2025

      📎  [Saturday 3/1/25] @HuichuM544729 , the AARP crew @AARPConsumerCare work weekdays 8am to 8pm ET. I am sure they will respond on Monday. Take care, Nicole  👵

       

      [*** @HuichuM544729 wrote:

      i am unable to add the membership card to Wallet after renewal. I deleted/removed the expired card in Wallet which said expired for the prior year membership. Now when I try to add from the App or the link, it doesn't do anything - the card is not added to Wallet.

       

      How can this issue be fixed? Thank you in advance for any help. ***]

      M
      m509356m
      Contributor ⭐
      April 23, 2025

      Having the same problem 

        A
        AARPConsumerCare
        Community Champion ⭐
        April 23, 2025

        m509356m I understand you're having trouble adding your card to Apple Wallet. Here is an article that can help - https://aarp.info/3wNUP9M - You can also access your digital card from the AARP Now mobile app, which you can download here - https://aarp.info/3npzJwS - Christy C. 

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        AARPConsumerCare
        Community Champion ⭐
        March 3, 2025

        I'm sorry to hear you're having issues adding your membership card to your Apple Wallet, @HuichuM544729. Please send me a private message or reach out to one of our representatives via chat, text or phone: https://aarp.info/3epCObA - Diana G.

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        cynthiam722433
        Contributor ⭐
        January 7, 2026

         I have the same issue. The problem is not mine. The "Add to Apple Wallet" button on the phone app simply does not work. Now when I open my card on the phone app, that button is missing (not that it ever worked). It now says "View in Wallet" but it's not in my wallet. So many problems with your website and app. Took me FOUR attempts to login this morning. Again, not my issue. I changed my account from digital so now you can mail me a physical card. Maybe try to find some new people to maintain your website?

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          cynthiam722433
          Contributor ⭐
          April 23, 2025

           It's April 23 (almost 2 months after your post) and apparently it still hasn't been fixed. I have the expired card in my Apple wallet but unable to add my new card or update the old one. I click on "Add to Apple Wallet" and it does nothing. I'm so frustrated with t he constant issues on this site.

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            AARPConsumerCare
            Community Champion ⭐
            April 23, 2025

            cynthiam722433 I understand how frustrating this is. We're here to help! Are you able to remove your expired card from the Apple Wallet, then try to add your new, updated card? You can find help with adding and removing your expired card here - https://aarp.info/3wNUP9M - In the meantime, you can access your digital membership card from the AARP Now app, which you can download here - https://aarp.info/3npzJwS - Christy C.

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            BenjaminV337787
            Contributor ⭐
            April 23, 2025

            I recently signed up for AARP and am unable to add my card to my apple wallet.  Tried doing it from the website as well as the AARP App.  Not working.  AARP needs to fix the issue because I'm obviously not the only 1 who has this problem.

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