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JanetG332882
Contributor ⭐
Feb 10, 2025 7:58 PM UTC

sign up gift cooler

Hello, I signed up for AARP for the first time in October last year after getting a mailing offering a "grab and go cooler" (the mailer referenced my upcoming birthday) but haven't received the cooler yet or any kind of gift. I signed up online instead of sending in the card, was the gift contingent on using the card?  Thanks

      10 replies

      KennyE677135
      Contributor ⭐
      Sep 4, 2026 4:31 PM UTC

      I also have not received mine. Been a month 

      MaryH172567
      Contributor ⭐
      Oct 12, 2025 7:41 PM UTC

      Hi...Never got mine either!

       

      Mary Ruth Hillesheim

      AARPConsumerCare
      Community Champion ⭐
      Oct 13, 2025 11:49 PM UTC

      Thanks for being a member, @MaryH172567. Not every offer to join or renew comes with a gift. If you redeemed a gift offer and haven't received it send us a private message with your name and address, and we'd be happy to check on the gift for you. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

      mm25092239
      Contributor ⭐
      Sep 8, 2025 7:56 AM UTC

      Well I received an offer in the mail for a discounted rate of $15.00/year membership because of my birthday and would also receive a "grab 'n go" cooler. But after looking over some reviews it seems that there's a problem or backlog. I'm pretty sure there's not much time being wasted when AARP collects membership fees, as that's priority. Now the cooler, it'll arrive when it arrives. 

      AARPConsumerCare
      Community Champion ⭐
      Sep 8, 2025 5:37 PM UTC

      mm25092239 You should receive your free gift in the mail within 3-4 weeks after joining or renewing your AARP Membership. You can learn how to check the status of your gift here - https://aarp.info/3B6TLkF - If it's been longer than 4 weeks, please send us a private message, so we can check on this for you! If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C. 

      AARPConsumerCare
      Community Champion ⭐
      Feb 11, 2025 5:52 PM UTC

      We're glad to have you as a member, JanetG332882! We'd be happy to check on your gift for you. Please send us a private message with your name and mailing address. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also contact us through chat on the website or by phone. Visit https://aarp.info/3epCObA for our contact information. - Brandon C.

      JanetG332882Author
      Contributor ⭐
      Feb 19, 2025 10:39 PM UTC

      Thank you for replying, but when I tried following your directions and went to "How to enable..." it says:

      Click on My Settings in the top right corner of the community 

      Select the Preferences Tab 

      Select the Private Messenger Tab 

      Ensure the box labeled Turn On Private Messages is checked

      Click Save

       

      But there is no "Private Messenger" Tab. Under the Preferences tab there are only Preference Options, Display, Linear Layout, Threaded Layout, Home Page, Privacy, and Kudos tabs. 

      Thanks

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