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NathanNJ
Contributor ⭐
July 18, 2025

Membership Gift Doesn't Work - Power Bank SKU #AARP42944

  • July 18, 2025
  • 46 replies
  • 16229 views

Update - I found that the device came fully charged, and it didn't need to be charged up.

 

 

__________________

Has anyone else received the Power Bank as the free membership gift - and did you get it working?

 

Mine does not work. The red light never comes on to indicate that it's charging. The instructions are no help.

 

Wondering if any of you out there have gotten this to work successfully? 

 

I have tried Googling, calling AARP, and chatting with them. No one has any information on this particular item.

 

Thanks for any tips you can offer!

 

 

46 replies

Show previous replies
p29971h
Contributor ⭐
September 29, 2025

Mine does not work either.  Directions are not the best

AARPConsumerCare
Community Champion ⭐
September 29, 2025

I'm sorry to hear you're having trouble with your power bank, @p29971h. Can you send us a private message with your name and mailing address, so we may locate your account and help you with the power bank? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also visit https://aarp.info/3epCObA to contact us by chat, text, or phone. - Brandon C.

p276965m
Contributor ⭐
June 23, 2026

I now understand that the flexible strip of plastic at the top of the charger is actually an output wire.  I therefore understand that the lightning adaptor attaches to the micro usb on that plastic strip to charge my iPhone.

ChristopherS297796
Contributor ⭐
August 31, 2025

I am having the same problem. There is no red light that comes on when you plug it in to charge. However, I plugged it in to my cell phone and a blue light comes on and is charging my phone. I'm wondering if it came already charged. I am going to use it for a full charge and the try again.

    p29971h
    Contributor ⭐
    September 29, 2025

    That is what mine did

    AARPConsumerCare
    Community Champion ⭐
    July 18, 2025

    I understand how frustrating that must be, NathanNJ. Can you send us a private message with your name and mailing address, so we may locate your account to check the specific model you have? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

    RichardS119434
    Contributor ⭐
    September 3, 2025

    THERE ARE NO INSTRUCHONS ON HOW TO CONNECT MY PHONE TO POWER BACK UP PLEASE SEND ME INSTRUCTIONS ON HOW TO CONNECT MY PHONE TO POWER SOURCE

      AARPConsumerCare
      Community Champion ⭐
      September 3, 2025

      I'm sorry to hear you didn't receive the instructions for the power bank, @RichardS119434. Visit https://aarp.info/3epCObA to contact us by chat, text, or phone, so we may check on the instructions for you. Thanks for being a member! - Brandon C.

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