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DaveR544977
Contributor ⭐
January 31, 2025

Confusing email about renewal

  • January 31, 2025
  • 9 replies
  • 2947 views

Just got a renewal notice via email but it is confusing me. Near the beginning of the message it states

 

"...automatically renew and unless you contact AARP to cancel before your next payment date of March 12, 2025, your Credit Card will be charged $20 for your next 24 months of membership"

 

Then further down the message it says "NOTE: Your membership will continue to renew, and unless you contact AARP to cancel before March 12, 2026, your Credit Card ending in **** will be charged $20 for your next 12 months of membership. Your membership will continue to renew for successive one-year terms until canceled.

 

So am I renewing for 12 months or 24 months?

    9 replies

    A
    AARPConsumerCare
    Community Champion ⭐
    January 31, 2025

    Thank you for reaching out DaveR544977. I would need to get your account pulled up in order to verify how your membership will be renewed. Please send me a private message with your name and full mailing address, so I can look into your account. This article will provide you instructions on how to enable private messaging; https://aarp.info/47hWcl7

    -Cheryl B

    D
    DaveR544977Author
    Contributor ⭐
    January 31, 2025

    I was able to get to My Settings and then Preferences, but there is no tab for Private Messenger.

    A
    AARPConsumerCare
    Community Champion ⭐
    January 31, 2025

    Ok, please go to ; https://help.aarp.org/s/?intcmp=AE-HP-HDR-HELP&cmp=SNO-LITHIUM---&socialid=16005232426 and click on the red chat icon on the bottom right to start a chat. 

    N
    nb1809
    Contributor ⭐
    February 21, 2025

    I came here to see if I could find an answer to the exact same question.  I noticed that in the email as well, is it 12 month or 24 month renewal for the $20 being charged with the auto renew?   Did you ever get a good answer to this question?

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    AARPConsumerCare
    Community Champion ⭐
    February 24, 2025

    Hi @nb1809, thank you for reaching out. When you enroll in automatic renewal, your membership will automatically renew for 1 year, currently $20. For further information, please send me a private message, or reach out via chat, text or phone: https://aarp.info/3epCObA - Diana G.

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