Skip to main content
Contributor ⭐
Dec 10, 2024 4:09 PM UTC

United Healthcare

Just curious when you guys are going to address and speak to this issue. My guess is many of your members are negatively affected by Advantage plans and more specifically the ones AARP endorses - United healthcare. I am currently living the nightmare of dealing with UHC. Their denial, delay and defend strategies have all been applied to my care which has had a significant negative impact to my care and recovery.  I joined AARP because of your advocacies for seniors. What is currently in the news about the horrors of our healthcare system that are affecting seniors most needs to be talked about.
The fact that AARP has been mostly silent on these matters AND endorses the worst offender is a disservice to your members. You lend your respected name, which I know your are paid handsomely for,  at the peril of your members.
The exposure and pressure to reform their cruel practices needs more coverage, not just a silent endorsement.
Please step up and help us on this issue.
 
Regards
Jim Groll

    125 replies

    Contributor ⭐
    Oct 21, 2026 10:39 PM UTC

    This is a HUGE scandal waiting to break out once more members and public understand the ramifications of a ethically compromised nonprofit that is supposed to be looking out for us but is beholden to their major funding source UHC. That is a big and serious breach of trust and accountability. The two factors that nonprofits rely on to exist 

    Conversationalist ⭐
    Jun 9, 2026 11:15 PM UTC

    Why I moved on this past week.  Look at these increases 76% in total since I started.  This is AZ Medigap with NO declining discount (we would not use those extras).  We went with MedMutual Protect and are back to 286.  People don't be afraid to try another company for Medigap.  This is a G policy and all G policies are the same.  Medical underwriting for us was completely electronic and we were approved within minutes.  If you don't pass well then you are locked in.  But if you do pass, you have other options.   

     

     

     

     

    Jun 10, 2026 7:10 PM UTC

    @MichaelH904998 

    Exactly - take control of your own destiny.

    However, I just got off another board with folks complaining about their total Medicare cost - some of them are paying upwards of $ 500 for their Part B due to their IRMAA assessment - another $50 to $ 100 for Drug coverage IRMAA assessment and then Medigap on top of those too .  And if they are married that is times 2 - so about $ 800 each X 2 = $ 1600 a month.  

    Yes, they can afford it but it wasn’t something that they had budgeted - they thought Medicare would be cheaper.

     

    Then we have to be reminded that many who are on SSDI with Medicare are also paying a really heafty premium for their Medigap plan because in most states they have little protection or rights - Medicare does not provide any Medigap for those less than 65 years old - their state has to do it and many states don’t cause it further pushes up the premiums for everybody else. 

    One good thing for them is that when they hit 65 they get a do-over and they get a new initial enrollment period.  However if you are only 39 and disabled or even 58 and disabled . . . . getting to 65 by counting the months seems like a very long time away.

     

    I hope everybody heeds your warning and actions cause Medigap plans premiums are not gonna be coming down - too much usage, risk and inflation.

     

     

     

     

    Community Champion ⭐
    Jun 11, 2026 11:30 PM UTC

    @GailL1 wrote:

    some of them are paying upwards of $ 500 for their Part B due to their IRMAA assessment - another $50 to $ 100 for Drug coverage IRMAA assessment and then Medigap on top of those too .  And if they are married that is times 2 - so about $ 800 each X 2 = $ 1600 a month.  

    Yes, they can afford it but it wasn’t something that they had budgeted - they thought Medicare would be cheaper.



    For some perspective--for that level of IRMAA to be in effect a married couple would have to be making at least $342,000 a year, and up to $410,000.

     

    And it appears to me that the $800 you cited is overstated by $200, because everybody has to pay the Part B premium of $202.90.  The delta due to IRMAA is $324 for Part B plus $60 for Part D, or a total of $384 each.  

     

    Still not insignificant.  Or, to me, anyway.  But I would think a couple with that kind of income would be able to come up with it without a lot of sacrifice, and I guarantee the vast majority of people on Medicare would think it's the best thing ever for them to be subject to IRMAA, never mind the third tier of IRMAA.

     

    Contributor ⭐
    Jun 2, 2026 3:12 PM UTC

    AARP is in bed with UnitedHealth. 9 billion AARP gets from UnitedHealth. Now AARP backs a bill to raise drug prices in Virginia. Nice looking out for old people AARP!

    SummerOnTheWay1
    Jun 2, 2026 3:36 PM UTC

    [6/2/26] @8lackie , I am in Virginia & didnot know this!!! 😱 Medicare Drug Prices are already TOO HIGH. 😭

     


    ➡️[*** @8lackie wrote:

    AARP is in bed with UnitedHealth. 9 billion AARP gets from UnitedHealth. Now AARP backs a bill to raise drug prices in Virginia. Nice looking out for old people AARP!


     

    👣 Remember to take 1 step at a time!!!
    Contributor ⭐
    Apr 30, 2026 5:07 PM UTC

    I'm canceling my aarp membership they begged me to renew. 

    Contributor ⭐
    Sep 6, 2025 5:53 PM UTC

    AARP Services Inc is the subsidiary responsible for developing and managing member benefits, as well as handling licensing agreements.

    Contributor ⭐
    Jul 10, 2025 1:11 PM UTC

    So I'm one year in, and from July 2024 to July 2025 my Plan G policy from United HealthCare has gone up 30%. If this is typical, it will not be sustainable for me too much longer.

     

    Is AARP even concerned about this enough to do anything? I'm still very much in the learning phase.

    Community Champion ⭐
    Jul 10, 2025 6:52 PM UTC

    @MichaelF913222 wrote:

    So I'm one year in, and from July 2024 to July 2025 my Plan G policy from United HealthCare has gone up 30%. If this is typical, it will not be sustainable for me too much longer.



    And it's going to go up even more in future years because of the declining age-related discount you signed up for.  At least with that one, you know in advance what it will be.

     

    Have you gone to medicare.gov to price other companies' Plan G supplements?  If you can pass medical underwriting, you can switch any time you want.  Or you might be in a state that has certain guaranteed-issue periods, where you can switch without medical underwriting.  Note that the open enrollment period at the end of the year has nothing to do with supplements.

     

    If nothing else, you can use medicare.gov to look at what other supplements cost.  UHC is not the only one with big premium increases.  I read an insurance brokers' forum and ACE Insurance (Chubb) is having big increases.  One person reported 28% across the board in Oklahoma, for Plans A, F, G, and N.  (Even though N is assumed by most people to not go up as much because it presumably has a healthier risk pool.)  Another person said it's 18% in Georgia and 23% in Ohio and Alabama.  Someone else said in Illinois it's 47.6% for F and 39.7% for G. 

     

    But realistically, there's nothing AARP can do about it.  The insurance companies set the premiums based on claims experience, and regulators approve them. 

     

     

     

     

     

    Contributor ⭐
    May 18, 2025 3:56 PM UTC

      I would also like to know AARP's stand on UHC.  In addition to the latest press, I received a notice recently that my AARP UHC Gap Plan premiums are increasing 30% this year due to increasing costs. This gap plan covers only 20% of my expenses, and I think it is outrageous that they can raise rates this much in one year.  Is AARP still standing behind this company? Please help us to bring out these issues and fight them. 

     

    Deb Allen 

    Conversationalist ⭐⭐⭐
    May 18, 2025 4:09 PM UTC

    Premium increase: there are two kinds of premium increases each year with supplements anyway. Each year you lose part of the age related discount on your birthday so rates go up for that reason. Then there is the increase that affects everyone on June 1 which is the annual increase due to costs. 

    AARP doesn't stand behind this company or the other ones they endorse. It is strictly a financial arrangement where the other companies pay to use their logo. And, of course, if UHC pays them a ton that is worked into our premiums. They make about 1.2 billion off of endorsements by UHC, Oak Street Health, etc,

    Do I wish AARP would only have arrangements like that with reputable companies that are honest and ethical? Yes. Unfortunately there is no law that I know of that regulates selling the use of their name. 

    The 1.2 billion goes into the for profit arm of AARP (the membership we have is their non-profit arm) and pays for the bulk of what they do (they don't make all that much off of memberships). 

    May 18, 2025 6:12 PM UTC

    Not all Medigap insurers offer a declining enrollment discount so they usually only have one increase in premiums per year based on their rating method for the plan, medical loss ratio, medical inflation or any changes government may be dictating.  

    Contributor ⭐
    Mar 6, 2025 4:48 PM UTC

    Regardless of their legalese, slapping the AARP brand on it implies a tacit approval and must have significant value to UHC or they would not be paying AARP for the privilege. Therefore, AARP has a responsibility to its members, who they claim to be looking out for their best interests, to consider everything before allowing their brand association. They owe it to us, their membership.

     

    This is certainly minor in the scheme of things, but even on the supplemental plans (i.e.: not the Advantage plans), UHC seems to have a bit of a cavalier attitude to what they provide. For example, one of the only 'perks' they offer is free gym membership at Planet Fitness and YMCA gyms. But recently, and without any notice, they just reduced the offering to the most basic level, so that I would now have to pay for the same benefits as I had just two months ago- and those using YMCA's have to pay to use them at all! No notice. No explanation.

     

    When I asked the agent who sold me the UHC plan to ask about it, it took weeks to get a response, and that amounted to something akin to "so what, not our problem".  And this is something they offer in order to provide preventative options that will save THEM money from reduced claims!

     

    Time for AARP to look after their members a little more than their wallets. I am sure another insurance company would love to step up and reach out to the members....

    SummerOnTheWay1
    Mar 6, 2025 5:05 PM UTC

    📎  [Thursday 3/6/25] Seth @SethF456578 , gone are the days when AARP cared about people. NOW it is all about the age 18+ members and advertisements. Medicare is NOT a factor in their plans. Shame on that agent. It is THEIR PROBLEM!!! How can they sleep at night KNOWING they are referring "unsuspecting" old people to PLANS they know is suspect. Take care, Nicole  👵

     


    [*** @SethF456578 wrote:

    Regardless of their legalese, slapping the AARP brand on it implies a tacit approval and must have significant value to UHC or they would not be paying AARP for the privilege. Therefore, AARP has a responsibility to its members, who they claim to be looking out for their best interests, to consider everything before allowing their brand association. They owe it to us, their membership.

     

    This is certainly minor in the scheme of things, but even on the supplemental plans (i.e.: not the Advantage plans), UHC seems to have a bit of a cavalier attitude to what they provide. For example, one of the only 'perks' they offer is free gym membership at Planet Fitness and YMCA gyms. But recently, and without any notice, they just reduced the offering to the most basic level, so that I would now have to pay for the same benefits as I had just two months ago- and those using YMCA's have to pay to use them at all! No notice. No explanation.

     

    When I asked the agent who sold me the UHC plan to ask about it, it took weeks to get a response, and that amounted to something akin to "so what, not our problem".  And this is something they offer in order to provide preventative options that will save THEM money from reduced claims!

     

    Time for AARP to look after their members a little more than their wallets. I am sure another insurance company would love to step up and reach out to the members.... ***]


    👣 Remember to take 1 step at a time!!!
    Mar 6, 2025 11:20 PM UTC

    @SummerOnTheWay1 @SethF456578 

    Personally, I think people should buy what they need and can afford and get the best coverage for their needs and forget many of these bells and whistles which just ups the price of [whatever-type Medicare] policy.

     

    I put the blame pretty much on the insured beneficiary for not learning about Medicare and how it works - sometimes for them and sometimes against them.

     

    I believe that since so many people had employer coverage while working that they really didn't have a lot of deciding on which policy and thus never learned how to pick what they need rather than what bells and whistles they are getting.  

     

    I have never found a membership benefit [any group] to be any better than what I might be able to find on my own.  

     

     

    DirkB349973
    Conversationalist ⭐
    Dec 15, 2024 1:24 PM UTC

    I didn't choose an Advantage plan for some of the reasons you mentioned. Here is an article on the pros and cons of Advantage plans.

     

    https://www.consumerreports.org/money/health-insurance/pros-and-cons-of-medicare-advantage-a6834167849/

    Dec 15, 2024 9:07 PM UTC

    @DirkB349973 

    Good article and I will add a bit more in describing how Medicare, the whole program works. 

    i work as a volunteer patient advocate and I will say that prior approvals and denials of services are usually cleared up with some work.  

    1,  Sometimes the provider of the service had their codes mixed up.  OR their records haven’t been fully updated with the patient’s diagnosis and plan of care and the procedure or treatment looks like it is just pulled out of thin air.

    2.  The reason for a denial is important because both Traditional Medicare and Medicare Advantage insurers should be working from the same best practices info.  So initially, that’s where the investigation has to start - with the CMS.gov -  Medicare National or Local Coverage Determination.

    3. Then if the procedure is definitely not covered - it isn’t covered under either  Traditional Medicare or a Medicare Advantage plan.   Then comes the explanation to the patient as to why something isn’t covered- and that is probably the hardest part.

     

    Many times the process is long and detailed.  The Center for Medicare and Medicaid Services is the government entity that makes all the rules for both Medicare and Medicare Advantage plans.  They are also the ones that pays the insurers in the managed care part of Medicare - Medicare Advantage plans.  CMS supports utilization management in Medicare Advantage plans - but sometimes they do leave an opening when the insurers can add to the amount they are paid be that a bonus for a high star rating or a higher payment if the MA beneficiary brings with them a higher risk.  

     

    As with anything government, it is very complicated and personally I think it could be simplified but even more than that, there is a need for beneficiaries to understand how Medicare [all parts of it] actually work.  

     

     

    Contributor ⭐⭐
    Dec 13, 2024 7:52 PM UTC

    Another post recently removed...That's how they're dealing with it....

    "DwightH318517 (Newbie) posted a new reply in Medicare & Insurance on 12-12-2024 10:34 AM:

    Re: Stay Away From United Healthcare"

     

    Contributor ⭐
    Dec 13, 2024 9:57 PM UTC

    I commented on several posts on this topic yesterday (12/12), and today they are all gone.