UHC Customer Service
I finally had enough of the poor quality of customer service with UHC. Both their supplemental plan and drug plan need a make over in properly handling customer questions. They are extremely frustrating and their phone representatives are not trained well to handle the basic of questions. For example, my wife and I had to go through multiple hoops to give me authorization to conduct business with UHC regarding my wife. Each time I had to speak on her behalf, we had to go through a long winded process before they allowed this to happen. They also do not seem to log their calls so that there's a record of previous issues and how those issues were resolved. I just off the phone with them trying to get my January premium refunded since I had canceled and gone with another carrier -- for a lot less money and a more reasonable customer service experience. Their Part D side handled the cancelation without issue but the supplement side was a horrible, frustrating, experience. Why AARP continues to promote UHC when they have been notoriously lacking in the customer service area not only for Medicare supplements and Part D plans but their standard group insurance health plans. This seems to be the only way to register a complaint with either AARP and UHC. AARP needs to service their customers better than to promote a substandard carrier.