Issues with AARP UHC Supplemental Plan HealthSafe ID registration

Has anyone else had this experience with UHC? I cannot get past the HealthSafe ID logon ever. Tech support has been saying my registration is incomplete but all of my information is correct. Apparently when you first enroll now an automatic email is sent to the member instructing you to log in and create your HealthSafe ID. Problem is that email is sent prior to all of the enrollment information being processed and approved and the registration somehow then gets incomplete/corrupted.  Does anyone know if there is another way to access the AARP UHC Supplemental plan information without using this access point? 

I have the same problem. I am beyond angry

I suggest that you try to login to the HealthSafe ID website. https://www.healthsafe-id.com/ 

If you can successfully login on that site, then the issue would be with UHC. 

If you can not login on the HealthSafe ID website, then I would think the login script would give you a chance to correct your information, or direct you the support desk that can help. It is my understanding that HealthSafe ID might be connected to the medicare.gov site as well. So I would suggest you keep track of what ever you enter while creating or correcting your information.

When I create an account, I open a tab in the browser that has my inbox for the email I'm going to use open, and then in another tab start the sign-up process. I also have a notebook (either physical or digital) open and write down responses as I fill in the fields, including security questions. Yes, it takes time, but my philosophy in the tech world, is to not need tech support, if possible. Some problems are on their side and a hundred reboots or cashe clearing won't help. 

While you are at your computer, also make sure you can get into the SSA and medicare accounts directly, check their setup (name, password, contact, etc.). 

All a suggestion that I hope helps solve the issue. 

I'm having the same issues. I'm wondering if your issue has been resolved. I am so frustrated! 

I am having the same issue.  Apparently I had an old Optum account from a previous employer and when I left it was canceled.  Now when I try to check out plans further or begin the sign up process I am informed that I had a previous one and it sends an email to a long since deleted email account and a former work cell phone.   Spent over two hours so far with various folks from Optime to United Healhcare and their resolution is to have someone sign me up manually and 'it should' straighten itself out in the future............  

I am on Kaiser Permanente Advantage (in So Cal but relocated recently to TX) and it is the BEST!  Transparent, they keep you informed regularly, and everyone acts as if they have vestiture in the organization and services.  KP is not available in Texas regrettably and trying to apply to AARP's UHC Supplemental and have not hear one iota from anyone. Called in and it was a world away from my experience with KP... WOW! 

I am on Kaiser Permanente Advantage (in So Cal but relocated recently to TX) and it is the BEST!  Transparent, they keep you informed regularly, and everyone acts as if they have vestiture in the organization and services.  KP is not available in Texas regrettably and trying to apply to AARP's UHC Supplemental and have not hear one iota from anyone. Called in and it was a world away from my experience with KP... They seem completely uninformed and not attempting to find a way to obtain information and do what it takes to help, unlike KP.  WOW! 

I'm having the same endless problems  with the healthsafe-id website. Can't login or even create a registration. What is PATHETIC is I'm seeing the same posts from 2022 on this thread! Is AARP even listening to the anger posted here toward AARP, UHC and Healthsafe-ID? 4 YEARS? WTF.