Contributor ⭐

when I click on video link I get security warning

39 replies
198 views

Every video I click on gives me this warning:

This site can’t provide a secure connection

videos.aarp.org uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

This just started yesterday (11/12/26). Can you please fix this?

SummerOnTheWay1

[Saturday 11/14/26 4:14am ET]

@ElizabethJ386912 , @SereneSeagull , @rjdixon , @MichaelL263342 , @MadMac88 - did AARP get this "fixed" for you guys? Hope so!

👣 Remember to take 1 step at a time!!!

SereneSeagull

Community Champion ⭐⭐⭐

It happened to me a few days ago. I took care of it by the means I said.

~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!

M

MadMac88

Contributor ⭐⭐

I can confirm it’s web site certificate issue with https://videos.aarp.org. All videos that are linked to that web site are not working. Not all videos are hosted on that web site, so not all videos are affected.

Jen

Community Manager

The new link is https://www.aarp.org/videos/.

AARPJen

M

MadMac88

Contributor ⭐⭐

Cool. I can confirm one link that used to be on https://videos.aarp.org is now on https://www.aarp.org/videos. Apparently the update did not get applied across the board in a timely matter (or some servers were still serving cached old links). Thanks for the update!

SummerOnTheWay1

[Friday 11/13/26 1pm ET]

AARP Jen @Jen , I just MAXED OUT on earning Reward Points using Chrome Browser/AARP Website on my Samsung Android Cell phone. I have had NO problems yesterday or today with any of the AARP Rewards Videos. And that is all I did for points yesterday & today. Lol, an easy way to earn while doing my chores. 🙃 The issues posted here may have something to do with the Microsoft Outage another member had posted about in another thread. Not every member is having this issue.

Anyway, thanks for helping & have a GREAT weekend.

Tell AARP Darryl @DarrylL35959 I said hello.

Take care,

Nicole 💛🤗

👣 Remember to take 1 step at a time!!!

SereneSeagull

Community Champion ⭐⭐⭐

I doubt it has anything to do with Microsoft Outlook and Teams issue.

~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!

R

rjdixonAuthor

Contributor ⭐

It is 10:13 EST and I am still getting this msg: I am using Chrome

This site can’t provide a secure connection

videos.aarp.org uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

Unsupported protocol

The client and server don't support a common SSL protocol version or cipher suite.

SummerOnTheWay1

[Friday 11/13/26 10:18am ET]

@rjdixon , I am still watching the AARP Rewards Videos working towards my goal of maxing out daily as usual. So far NO "issues" yesterday & today. I wonder WHY only some members are being affected. Anyone else using Chrome Browser/AARP Website on their Samsung Android Cell Phone like I am? 🤔

👣 Remember to take 1 step at a time!!!

E

ElizabethJ386912

Contributor ⭐

I clicked on https://videos.aarp.org/detail/video/6362757142112/cdc-director-explains-why-older-adults-should-protect-against-rsv from the Learn and Earn Points with AARP Rewards page and get the error “

The connection for this site is not secure

videos.aarp.org uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

This seems to be happening on all videos accessed thru the Learn and Earn page and happens on both Firefox and Edge.

SummerOnTheWay1

@ElizabethJ386912 , try Chrome.

👣 Remember to take 1 step at a time!!!

E

ElizabethJ386912

Contributor ⭐

I don’t use Chrome.

SereneSeagull

Community Champion ⭐⭐⭐

Site certificate errors for me yesterday when trying to view videos.. Cleared cookies, cache etc…closed browser, reopened, and then logged back into AARP, and it was fine.

~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!

SummerOnTheWay1

@SereneSeagull , I never had any issues yesterday or today. I wonder why only some members are being "affected". Anyway glad it is now working for you!!! 👍

👣 Remember to take 1 step at a time!!!

Jen

Community Manager

Hi @rjdixon I tried the link about ten minutes ago and it was giving me the same error as well. However, I just tried now and it’s working. https://www.aarp.org/videos/ Can you please check to see if it is working for you? Thank you.

AARPJen

SummerOnTheWay1

AARP Jen @Jen , in the past over the years, AARP Janelle (now retired) use to "suggest" Chrome Browser. Said it works "best" with AARP site. Also, I access the AARP Rewards Videos through my Rewards Account. I notice YOUR link goes elsewhere. Maybe @rjdixon is having "issues" within their Rewards Account. Anyway, thanks for helping with this.

Nicole 🤗💛

👣 Remember to take 1 step at a time!!!

SummerOnTheWay1

[Friday 11/13/26 8:04am ET]

@rjdixon no pressure to reply, I will understand. Are you using the AARP App or your Browser/Website? I am heading to see what happens for me. I use my Chrome Browser on my Samsung Android Cell phone.

👣 Remember to take 1 step at a time!!!

SummerOnTheWay1

[Friday 11/13/26 8:08am ET]

@rjdixon , I just clicked on "The Hidden Dementia Risks Gen Xers Should Check Now" VIDEO. It plays for me. It is one of the NEW Rewards Videos. Is this one NOT playing for you? 🤔 Again no pressure to respond. 😉

👣 Remember to take 1 step at a time!!!

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