“Unable to process your redemption request”

Hi @XRAY7 

We're sorry to hear you're experiencing an "Unable to Redeem" error. We understand how frustrating that can be when you're trying to claim a reward.

If you have already completed the escalation process, please send me a private message with the email address associated with your Rewards account, and I'll be happy to check on the status of your escalation.

If you have not yet opened a case or gone through the escalation process, please contact AARP Support through AARP - Help and Customer Service Center to get the process started. Once an escalation has been submitted, feel free to send me a private message with your Rewards account email, and I'll do my best to assist with a status check. 

Thank you for your patience, and we look forward to helping you resolve this issue. -AARP Darryl 

I will look into this for you 

Welcome to the club. I called on behalf of my daughter today regarding the same issue. She hasn't been able to redeem for over a month. She is my secondary member. 

Have they solved your issue yet? My daughter's account still has the same issue going on even after we called and reported it 8 days ago. 

I’m getting the same message on 9/8/2026. I have a lot of points saved up. But I see “Unable to process your redemption request” for some small-point-value offer.

Same problem here. What’s the point of having points if you cannot redeem them?  Why isn’t AARP fixing this?

keep at it and contact better business if you don’t get results in a timely fashion.