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c87888d
Contributor ⭐
Sep 17, 2025 4:09 PM UTC

Unable to login to streaming app via phone

I have tried and tried and tried to login to the mobile app so that I can watch the documentary tonight. I have a Samsung Galaxay phone with the latest updates, running Android. I click login, enter my email, click, enter my password, click and all I get is a Chrome page with a stuck spinner.

 

I have cleared my cache, deleted the cookies, several times, restarted my phone, several times. I even restarted my internet router! And same, no change.

      1 reply

      AARPConsumerCare
      Community Champion ⭐
      Sep 17, 2025 5:52 PM UTC

      c87888d I'm so sorry to hear you're having trouble getting logged in with the mobile app. Please send us a private message, so we can work on this with you. You may also try deleting and redownloading the app. If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C. 

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