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MarkD259355
Contributor ⭐
Mar 30, 2025 11:33 AM UTC

True lane

Is anybody else experiencing false readings on TrueLane? I keep getting hard breaking reading and having points deducted when this happens. I can drive 50-100 trip without any driving issues and not receive any added points but if the app thinks I’m hard breaking it deduct 2-3 points off my score. Is this app rigged??? I think it is.

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      EdwardB365165
      Contributor ⭐
      Apr 15, 2025 9:47 PM UTC

      Mark the true lane app is absolutely rigged. My score goes down on days I don’t drive. From Jan. 1st to April 10 I took 124 recorded trips and had 119 “5 Star “ no event trips and my score went down. I just spent the week in the hospital and my score went down while not driving. In the six months on the app 90-95% of my trips have been rated 5 star and my true lane score is a 75 and this is what the Hartford uses to rate the renewal policy. Absolutely a fraud. 

        EdwardB365165
        Contributor ⭐
        Apr 16, 2025 6:22 PM UTC

        Weigh in folks with your scores and whether you feel it reflects the way you actually drive. I know there must be many of you that feel the same way I do about TrueLane. 

          AARPConsumerCare
          Community Champion ⭐
          Apr 2, 2025 4:07 PM UTC

          Hi MarkD259355. If you're experiencing a problem with the TrueLane app please reach out to The Hartford for assistance, so they can determine if there is an issue with the app. You can visit their website https://www.thehartford.com/aarp or call them at 1-888-808-5254. - Brandon C.

            FrancisW31795
            Contributor ⭐
            Oct 15, 2025 9:46 PM UTC

            Not sure why AARP doesn’t report customer dissatisfaction with the rigged app given it recommends Hartford.  I have same issue.  I’m retired and don’t drive every day.  All my trips are perfect, yet my score, and of course my savings, keep going down.  The less you drive, the less risk exposure you’d have for yourself and the insurance company.  This makes absolutely no sense.  AARP needs to advocate for members since that’s their function!

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