True lane

Hi MarkD259355. If you're experiencing a problem with the TrueLane app please reach out to The Hartford for assistance, so they can determine if there is an issue with the app. You can visit their website https://www.thehartford.com/aarp or call them at 1-888-808-5254. - Brandon C.

Mark the true lane app is absolutely rigged. My score goes down on days I don’t drive. From Jan. 1st to April 10 I took 124 recorded trips and had 119 “5 Star “ no event trips and my score went down. I just spent the week in the hospital and my score went down while not driving. In the six months on the app 90-95% of my trips have been rated 5 star and my true lane score is a 75 and this is what the Hartford uses to rate the renewal policy. Absolutely a fraud. 

Mark, totally agree with you, both my wife and I are getting hit with hard braking when there is no hard braking. On my trip today I had to stop for a quick light change, had to press the brake but certainly not hard. Their app gave me one star, and knocked down my overall score by 3 points. I try not to run yellow lights, but this app almost encourages you to do so. Something is not right with their braking scores.

I see I’m not alone.  I can remember hard braking exactly one time since I started using the app, (squirrel), but I’ve had five two-star braking notices in the past week, alone.  Yet my score is at 95, so it’s anyone’s guess what’s going on.

I can't stand this stupid app I am begging my husband to find another insurance this is the worst not only is it rigged but it is so invasive I turned my app off and they were going to penalize me for turning it off for 30 days and raise my rates by $ 100.00 a month I have a headache every time I have to drive for worrying about this stupid app and just a note to Hartford but driving the absolute speed limit all the time now days will get you killed road rage people for driving like an 90 year old

I have noticed that the TrueLane app varies wildly in its scoring.  I have been using it for almost two years now, and it can go from 100% down to 60%, and then back up again.  For no seemingly apparent or logical reasons.

I am a conservative driver, and consistently score 100% on the five parameters it measures.  (Speeding, braking, distraction, acceleration, cornering).  I also drive only in the daytime, midday.  I live in a rural area, and don't drive in high traffic areas (such as downtown).or high speed roads (like the Interstate).  As far as "road conditions", I pretty much also drive the same roads all the time.

Yet as I mentioned in the beginning, for some unknown reason it still keeps varying the ratings with no rhyme or reason.  Perhaps when Hartford needs to increase revenues, they start "spiking" the ratings?

I'm giving up on this and switching to another carrier. I've talked with The Hartford three different times over the last 12 months and they tell me the same thing every time: because that I live in a large city you're never going to get more than 25-26% savings. I drive about 7,000 miles a year 90% of that locally which also pulls down my savings because there's more vehicles doing random things versus interstate-dominant driving. Lastly, the metrics for determining fast acceleration or even more importantly hard braking are absurd. I get one star when I brake by 15 mph in 4.3 seconds or less. Try it sometime, that's not a hard deceleration. I could rant on this for hours. 

It jumps from drive to train on its own

The app is a train wreck.  If you drive only in low density, slow moving traffic it will work, but as soon as you are in moderate to high traffic or any metropolitan area, it will falsely ding you for braking or attention issues.  Furthermore if you are medically unable to drive or away on vacation for 39 days or more, it down’s matter how many trips you scored for the prior 5 months, kiss your discount goodbye.  

YES!!!! The app repeatedly shows me hard braking and on a train!!!  I don't ride the train!!