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Conversationalist ⭐
November 21, 2024

Syncing Fitbit with aarp rewards.

  • November 21, 2024
  • 50 replies
  • 16328 views

I’d had an issue with aarp not syncing my Fitbit, even though Fitbit still said aarp could see my data.

over a month ago, I chatted and asked them to open a ticket for this. I was told someone would get back to me the next week. It’s been over a month- not a word from aarp about my issue.

i’d hoped that with the updates just made to aarp rewards that maybe this would have been fixed.

no, it still doesn’t work

i click on sync a fitness tracker, select Fitbit & then click on the login to Fitbit button and nothing happens other than the login to Fitbit button turns white.

if I click on any of the other tracker choices, something happens .

when will you fix the syncing for Fitbit?

    50 replies

    Community Champion ⭐
    November 21, 2024

    @js22   Thanks for reaching out! I'm sorry you weren't contacted, but the issues with fitness trackers have been resolved. Make sure you're using the latest iOS version 4.0.6 and the latest app version 4.0.8. A wearable tracker will be more accurate than a smartphone. To verify how to sync a fitness tracker and troubleshoot your brand, go to: https://aarp.info/3emKZ8q Let me know if there's anything I can help with!  Jodee R. 

    Contributor ⭐
    November 22, 2024

    I’m having same problem with my Fitbit as member Above

    Community Champion ⭐
    November 22, 2024

    @et2001 I'm really sorry you've been through this, and I'm here to make sure we sort it out together. I understand that when you try to add your Fitbit to your account, nothing happens when you click "Login to Fitbit" and that button turns white. Have you had an opportunity to try to add the Fitbit using another device or via the AARP Now app instead? Check out the info here: https://aarp.info/3emKZ8q. The login page for Fitbit opens in a new browser window, you may have pop up blockers that are stopping you from seeing this login. Also, you may want to try clearing your browsers cookies to get back on track: https://aarp.info/2I3wo4C. I'm always here to help!  - Janelle M.