Skip to main content
rosiera
Contributor ⭐
Apr 10, 2025 12:08 PM UTC

Staying Sharp Games Inaccessible

When I try to get into the Split Words game in Staying Sharp, I keep getting a message to sign in or sign up. I am already signed in and my membership is good until the end of June. I suspect this is a part of AARP's effort to get everyone re-upping their subscription early and switching to automatic renewal, which I find discouraging. Interestingly, I was able to get into some of the other Staying Sharp games without a problem.

 

 Can someone please resolve the problem of accessing the Split Words game on Staying Sharp?

      This topic has been closed for replies.

      13 replies

      CarolynR392885
      Contributor ⭐
      Apr 14, 2025 4:44 PM UTC

      I am having the same issue since last week.  

        AARPConsumerCare
        Community Champion ⭐
        Apr 15, 2025 3:29 PM UTC

        Hi @CarolynR392885, I'm sorry to hear you're having issues with the Staying Sharp games. Please send me a private message to take a look into this. You may need to enable your private messages first, here's how: https://aarp.info/47hWcl7 - Diana G.

        sail160
        Contributor ⭐
        Apr 14, 2025 4:39 PM UTC

        It's the 14th now and the problem persists. I hope someone provides an update soon.

          sail160
          Contributor ⭐
          Apr 14, 2025 7:00 PM UTC

          THANKS! It's all fixed now. 😁

            rosieraAuthor
            Contributor ⭐
            Apr 12, 2025 7:00 PM UTC

            Seeing all the other people who had this issue, it appears to me to be a systemwide issue, not an issue requiring clearing a cache/cookies or updating browsers. This site should be managed in a way that makes it accessible. Additionally, I shouldn't have to give out my name, address, and email information to get help with this. I am finding the AARP site increasingly poorly maintained. I am quite frustrated!

              CindyY354896
              Contributor ⭐
              Apr 12, 2025 4:47 AM UTC

              I've been having the same issue for 3 days. Sign in to Member Only games, rotates to sign in. This is very, very annoying.

                AARPConsumerCare
                Community Champion ⭐
                Apr 14, 2025 3:09 PM UTC

                I can understand how frustrating this is, @CindyY354896. Please send me a private message to take a look at this issue with you. You may need to enable your private messages first, please check this article: https://aarp.info/47hWcl7 - Diana G.

                JaniceP747084
                Contributor ⭐
                Apr 10, 2025 10:55 PM UTC

                Staying Sharp daily Puzzle not working all day=get the same message as above

                  AARPConsumerCare
                  Community Champion ⭐
                  Apr 11, 2025 12:16 PM UTC

                  JaniceP747084 We'd like to gather some additional information about the trouble you're having. I have sent you a private message, so we can work on this. - Christy C. 

                  JaniceP747084
                  Contributor ⭐
                  Apr 10, 2025 10:47 PM UTC

                  Having the same problem all day too

                    AARPConsumerCare
                    Community Champion ⭐
                    Apr 10, 2025 3:50 PM UTC

                    Thank you for reaching out, @rosiera. I can understand how frustrating this can be. I've sent you a private message. - Diana G.

                    CynthiaE960769
                    Contributor ⭐
                    Apr 10, 2025 9:52 PM UTC

                    i had the same situation as you when i tried to play 1 auto reward next to aarp report when trying to re-enter

                      AARPConsumerCare
                      Community Champion ⭐
                      Apr 10, 2025 10:46 PM UTC

                      Hi CynthiaE960769. If you're having trouble playing one of our games you can reach out to us through our online chat option by clicking the chat bubble on the right side of the page, and we'd be happy to help you. Check out our article https://aarp.info/3epAstc for basic troubleshooting for the online games. Hope that helps! - Brandon C.

                      Terms & ConditionsAccessibility statement