Sears Warranty cancellation problems
While off island our fridge broke down. In a panic I called Sears to inquire about their Protect Plan. I was assured that if I got it, I'd have 30 days to cancel without penalty. I got it and the repair man said our fridge wasn't fixable so I paid Sears the $124.00 for that and called and cancelled the Warranty. It was in June 2024. The hard sales woman would not let me off the phone! She kept going on with her spiel until I shouted I just wanted in cancelled. I made it very clear. She said it was cancelled and I verified several times because I am always worried about things like this.
Yesterday I noticed a Sears credit card charge on my statement. I get online statements which I will change now. She never cancelled it and the amount I've paid to date is $402.22 plus the $124.36 for not having a plan.
After two days trying to find an account of mine online and getting a "you don't have an account" message when I put in my email and try to reset a password" , I finally got someone on the phone. They offered to reimburse me $112.25 minus a $25.00 processing fee. I went through four departments and four agents to get a "There is nothing I can do" response".
The last agent is forwarding it to a manager and I should hear back in 7 to 10 days after they listen to the original phone call. She said a verification email was sent to my address. I asked her what address that might be. It was the wildest email address I had ever heard and definitely NOT mine! All the documents they sent out regarding the new plan, and other details went to some made-up email. And worse still, the verification of the new cancellation and elevation confirmation to the "manager" went to the bogus email and the agent says it can't be resent. Why?
I suspect the agent was mad at me for yelling at her to "cancel" the plan and put in a bogus email to assure I wouldn't know what was going on. After that first cancellation I thought it was over and done, thus a lack of communication.
Sears phone agents are liars, unhelpful and despicable. The time on the phone is unreasonable and now I am out my money. What can I do at this point? Please HELP!