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MichaelS544000
Contributor ⭐
Jun 24, 2025 5:44 PM UTC

Rewards

I have been getting the same error message whether trying to earn or redeem rewards - either try later or login again - neither works. This all started when I renewed membership. Anyone else have issues?  It's frustrating and makes me want to ask for my membership money back.

      8 replies

      lk6694
      Contributor ⭐
      Jun 27, 2025 1:24 PM UTC

      Same error message for me too. Can't be the computer, my wife uses the same one and has no issues. I have two gift cards that I paid for and never rec'd either.

        AARPConsumerCare
        Community Champion ⭐
        Jun 27, 2025 3:38 PM UTC

        Hi lk6694. I understand how frustrating error messages can be. Can you send us a private message with your name and mailing address, so we may locate your AARP Rewards account to check on the error and the gift cards you haven't received yet? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. Thanks for being part of AARP Rewards. - Brandon C.

        EllenB948639
        Contributor ⭐
        Jun 24, 2025 10:38 PM UTC

        I'm having the same problem! I get an error message. 

        AARPConsumerCare
        Community Champion ⭐
        Jun 25, 2025 1:18 PM UTC

        Hi @EllenB948639, I'm sorry to hear you're also receiving an error on the AARP Rewards site. Please send us a private message, you may need to enable your private messages first, here's how: https://aarp.info/47hWcl7 Or reach out via text, chat or call us and one of our representatives can take a look into this with you: https://aarp.info/3epCObA - Diana G.

        RiverBoatAndrew
        Conversationalist ⭐⭐
        Jun 26, 2025 10:48 PM UTC

        I don't know ANYONE who has been able to enable private messages! The option DOESN'T exist.

          AARPConsumerCare
          Community Champion ⭐
          Jun 24, 2025 8:02 PM UTC

          I can understand your frustration, @MichaelS544000. I tried to send you a private message to take a look into this with you, but it didn't go through. Please check this article to enable your private messages: https://aarp.info/47hWcl7 or reach out to one of our representatives through another channel (chat, text or phone):https://aarp.info/3epCObA Thank you. - Diana G.

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