Skip to main content
SondraN611005
Contributor ⭐
Jan 2, 2026 5:21 PM UTC

point not awarded on rewards section

Since January 1, for the aarp rewards section of the web site, the first two pages at least do not award any points when doing the 450 point quizzes. The quizzes play but no points are awarded at the end. This happens to about at least 8 quizzes

 

does anybody test this stuff on the web site before deploying?

    7 replies

    NaomiN200116
    Contributor ⭐⭐
    Oct 18, 2026 8:58 PM UTC

    I am new at all of the activities, and available resources and contact information.  It’s a lot, but I will take my time and learn -- that’s actually part of the interest and fun for me.

      susanst824
      Contributor ⭐
      Oct 18, 2026 8:31 PM UTC

      I’m having the same problem. The app tells me I didn't earn any points because I already took that quiz when I know I didn't. 

        SummerOnTheWay1
        SummerOnTheWay1
        Oct 18, 2026 8:50 PM UTC

        ​@susanst824 , call the AARP Rewards Customer Service. Their number is (866)451-6305. AARP is open weekdays 8am ET to 8pm ET. Closed weekends. Take care, Nicole!

        👣 Remember to take 1 step at a time!!!
        GaryG231146
        Contributor ⭐
        Jan 6, 2026 4:02 PM UTC

        Also had this occur the other day when taking a couple quizzes. Thought it was just me. In addition, I have not been credited for my rewards points of 5k and 10 K steps prior to 12/29/25. Communicated with someone at AARP via text about the issue and though they credited me 900 points, the issue has not been resolved

         

        SereneSeagull
        SereneSeagull
        Community Champion ⭐⭐⭐
        Jan 2, 2026 5:54 PM UTC

        After reading your post I went to the first page and did the quiz for American Homeshield home maintenance, and the other was appliance care.  Both quizzes gave me my points.  Picture below. The Appliance one was Members only, I don’t believe the Homeshield one was.  

        what device are you using?  I use tablet with the app.  Never have any probs on quizzes not giving me points on quizzes that are up for taking.  

        ~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!
        SondraN611005Author
        Contributor ⭐
        Jan 7, 2026 4:39 PM UTC

        Yes, I did work a few days later. But when they first came up at the start of the month, you could do the quiz but not points were being awarded for many of the  quizzes. It looks like they got it corrected a few days later. Still back to my point, when they deploy does anyone ever check and verify things are working?

          SereneSeagull
          SereneSeagull
          Community Champion ⭐⭐⭐
          Jan 7, 2026 5:25 PM UTC

          Yes, I always do. 

          ~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!
          Terms & ConditionsAccessibility statement