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roachme
roachme
Contributor ⭐⭐⭐
January 23, 2025

"Not Provided" is now a common article comment name

  • January 23, 2025
  • 7 replies
  • 1677 views

For weeks now most commenters to AARP articles are being listed with the commenter name, "Not Provided."  Is there a fix for this problem?  I've tried changing my community name to see if that would cause the comments to reread my handle, but the update throws an "something went wrong, try again later" message.

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      7 replies

      jserramcorder
      Contributor ⭐⭐
      January 23, 2025

      and articles that previously allowed comments have no option for that.

        AARPConsumerCare
        Community Champion ⭐
        January 23, 2025

        roachme Thanks for letting us know you're experiencing this. You may try some troubleshooting steps like clearing your browser's cookies and cache. You can find how to do this and other troubleshooting steps here - https://aarp.info/2I3wo4C - Christy C. 

        GAKKIEZ
        Conversationalist ⭐⭐⭐
        January 24, 2025

        I'm experiencing the same Not Provided as well.  I've tried all your trouble shooting steps but still get the same response.

         

        BalbonisMoleskine
        Conversationalist ⭐⭐
        January 27, 2025

        Same here. It started around the time that AARP was doing an upgrade to rewards. Maybe it's related to that?

        DarrylL35959
        Community Manager
        January 24, 2025

        Hi roachme,

         

        Thank you for bringing the "Not Provided" user to our attention. We are actively investigating the matter. AARP Darryl

        roachme
        roachmeAuthor
        Contributor ⭐⭐⭐
        February 6, 2025

        As of 2/6/25, the names are appearing in the comments again.

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