Community Champion ⭐⭐⭐

Microsoft Outlook Outage — No Gift Card Email

15 replies
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Just curious how many of us did not get their Gift Card Redemption email yesterday, 11/12 and today, if they were due one.

I did not get my Amazon one from yesterday. Microsoft is still working on outage this morning.

Contributor ⭐

I ordered 5 gift cards last night and have not received them after 24 hours. I called AARP Rewards customer support and they escalated the issue, but I have not heard back from them yet. Hoping it gets resolved soon, I was planning to use these asap for upcoming Thanksgiving travel.

Hoping their staff sees this message and private messages me or follows up via email soon.

SereneSeagullAuthor

Community Champion ⭐⭐⭐

They are closed until Monday, @TimothyJ397525 so you’ll have to get back in touch then.

~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!

SereneSeagullAuthor

Community Champion ⭐⭐⭐

Update — Got It Now.

~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!

M

MadMac88

Contributor ⭐⭐

I ordered Home Depot gift cards yesterday and have not received them. I use Gmail so the problem is not on my end.

SummerOnTheWay1

@MadMac88 , I have GMAIL too. Did you call AARP to have them resend it? Geez, I hope you guys get your cards soon. 🤞

👣 Remember to take 1 step at a time!!!

M

MadMac88

Contributor ⭐⭐

I chatted with agent online and was told there was something wrong with my purchase order. The the team would be looking into this and get back to me either via email or phone call in 5 days. I suspect it’s a busy time for IT team with that Microsoft outage and at least another issue with Rewards video links. 😥

SereneSeagullAuthor

Community Champion ⭐⭐⭐

Contacted AARP via Chat. They are always very helpful. They said they’d resend. Unfortunately, still hasn’t come. Must be bouncing back due to Outage from Microsoft.

~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!

SummerOnTheWay1

@SereneSeagull , after posting my other response - just read your thread AGAIN & just saw "outlook". So it is your EMAIL PROVIDER who is holding up delivery. Got it!!!

So ignore my "blonde" post. Thanks!

👣 Remember to take 1 step at a time!!!

SereneSeagullAuthor

Community Champion ⭐⭐⭐

Microsoft World Wide Outage that’s been on the news yesterday and today

~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!

SummerOnTheWay1

@SereneSeagull , I don't watch the news or have Microsoft. I read the online Google News later in the day or night. Hope they get it fixed soon for everyone affected. I use GMAIL. I didnot see anything yesterday about this on Google News when I read it. Take care 🙃

👣 Remember to take 1 step at a time!!!

Just curious how many of us did not get their Gift Card Redemption email yesterday, 11/12 and today, if they were due one.

I did not get my Amazon one from yesterday. Microsoft is still working on outage this morning.

Update — Got It Now.

Contacted AARP via Chat. They are always very helpful. They said they’d resend. Unfortunately, still hasn’t come. Must be bouncing back due to Outage from Microsoft.

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