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DavidW708691
Contributor ⭐
January 26, 2025

Jan 2025 upgrade the worst yet???

  • January 26, 2025
  • 11 replies
  • 3017 views

Wow, I don't like to complain but the latest upgrade has to be the worst yet. Now I can't earn points because it says I have maxed out when I haven't done anything to earn points all day, and the rewards say I have already played the games when I haven't. Late in the day it seems to work sometimes. Not sure what the improvement was but it definitely affected the rewards area. Sorry to complain because the system you have for rewards is good and I play and earn every day.

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      11 replies

      BtW751689
      Conversationalist ⭐⭐
      January 26, 2025

      they keep saying they know of the problem and try again later.  I have only gotten a short maybe 4 hour window each day from 4 or 5 pm to 9 pm Pacific then that you've maxed out sign comes up and instead of being able to start again t midnight I have to wait until 4 or 5 PM day after day.

      r767831w
      Contributor ⭐⭐
      January 26, 2025

      It's very charitable of you to refer to it as an "upgrade" and an "improvement" (or perhaps you're being sarcastic?).  AARP has the most flagrantly incompetent tech department I have ever encountered.  Makes you wonder where their $1.75 BILLION annual budget is going.  I'm guessing to bloated exec salaries, because certainly NOT to the things that matter to the members.

        robin24
        Contributor ⭐⭐
        January 26, 2025

        Yesterday I got mail from them asking for a donation to aid their "advocacy work." I agree about their tech department, a lot of times I click on something and it says Bad gateway, even their emails, when I click on an article it goes to a page that says Bad gateway, so no, I won't be donating to their "advocacy work."

          PeggyH674394
          Contributor ⭐⭐
          January 26, 2025

           I couldn't redeem ulta gift cards. That appears to be fixed, however I had to retake a quiz I had already completed and was checked off. Now the past 2 days codeword isn't giving me my points. I do find it unreal that this is occurring with something as big as AARP. I've decided to stop being frustrated and just laugh and shake my head. 

          AARPConsumerCare
          Community Champion ⭐
          January 27, 2025

          Hi @DavidW708691, I can understand your frustration. Please send me a private message or reach out via chat, text or phone: https://aarp.info/3epCObA with your name and email address to take a look into this. Thank you. - Diana G.

          DavidW708691Author
          Contributor ⭐
          February 4, 2025

          Not sure why you want me to send a private message when I have described the problem here already. In addition to the problem stated, there are a lot of useless videos now. i.e. They point to the wrong video. If you try to play the Relaxation ones, among ohers, most just give you a generic video which has nothing to do with what you clicked on. What happened to the AARP I used every day until this last "upgrade"?

            AARPConsumerCare
            Community Champion ⭐
            February 4, 2025

            Hi DavidW708691. In order to check your rewards account we'll need you to provide some personal information to locate your account, and we don't want that information available to the public. Thanks for reaching out to us. - Brandon C.

            mm21397395
            Contributor ⭐
            January 29, 2025

            I've already wasted over an hour trying to get a simple question answered. I am very Tech proficient and have checked the website the health articles and even use AI to try to get it simple answer to a question about the rewards program. I was disconnected twice and once a person said they couldn't help me because they had to go look up what the problem was. In one word to describe the AARP app, sucks

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