Contributor ⭐

It's been six weeks since requesting a quote from Hartford and still no duffel bag??

Forum|Forum|5 years ago
October 12, 2020
42 replies
26207 views

Is there someone here who can tell me how to check on receiving the duffel bag advertised in the Hartford Insurance ad in AARP magazine for requesting an insurance quote?? Please advise and thanks in advance.

AARPAngelaC

Contributor ⭐⭐

Hi @lkgeiger56 AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by The Hartford. We’d be happy to forward your concern to the Escalation team we work with at The Hartford for their thorough review and investigation into the status of your duffel bag if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPAngelaC” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

- First & last name
- AARP membership number (or home address)
- Best contact phone number
We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

K

Karyn8

Conversationalist ⭐⭐

We've experienced poor service from Hartford and just recently switched to another insurance company. Hartford rates turned out to be higher then several others.We had been with Hartford over a decade and never looked at prices elsewhere, our mistake.

Karyn

B

BradF847786

Contributor ⭐⭐

Then why did I get the same old mail from AARP just a few days ago, with the same old offer of a duffel bag if I call Hartford for a quote? And who is this purported new insurance company that you recently switched to? Why would you not name them now? Are you peeps really that messed up?

J

jb61531345

Contributor ⭐

I am wondering if you ever got your duffel bag. I went through the quote process and the Hartford price was considerably higher than I am now paying. Oh well, at least I would get the duffel bag for my time.

They say it can take up to 7 weeks for delivery. I contacted them at 7 weeks and they say things are delayed due to Covid and I sould allow 2 more weeks.

End of 2 weeks and I contact them again. They are sorry and will order the duffel bag to be sent out to me again... can take up to 7 weeks.

I am now waiting the 7 weeks.

Did you ever get the duffel bag?

Thanks.

C

CathyB668517

Contributor ⭐

No its been a year!

AARPStephanieB

Contributor ⭐⭐

Hi Cathy. We certainly understand your concern regarding not receiving the duffel bag provided by The Hartford. We’d be happy to forward your concern to the Escalation team we work with at The Hartford for their thorough review and investigation into the status of your duffel bag. To do this, we will need more information. Please send me a private message in the AARP Online Community or call us toll-free at 1 (888) 687-2277 and request an escalation with the Member Relations Team. Please provide the following details in your message:

- First & last name
- AARP membership number (or home address)
- Best contact phone number
We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

- Stephanie B.

B

billr425016

Contributor ⭐

I’m in the same boat. Did you ever get your duffel?

AARPAngelaC

Contributor ⭐⭐

Hi there, here to help. Please call The Hartford at 1-800-684-5518 to check on the status of your duffel bag, or you can submit a request to AARP and we would be glad to help by reaching out to The Hartford on your behalf to investigate and get your bag sent out. To submit a help request to AARP, please use this link (https://help.aarp.org/s/contactsupport) and include the following:

Description of your concern
Please mention that you are requesting an escalation

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

B

billr425016

Contributor ⭐

BS. I tried many times. It's a scam. Sad to see that AARP promotes the scam.

For the record, I dropped Hartford for Liberty Mutual and will probably drop AARP.

P

PaulG121008

Contributor ⭐

SAME.. Only here we are in 2022

AmyR221245

Contributor ⭐

I finally rec'd mine after 8 weeks. It's much smaller than the picture leads you to believe. It's only 13"x6"x9". And the material is thin, too. Not impressed. ☹️

B

BradF847786

Contributor ⭐⭐

I had to make an additional phone call or 2 to get mine. It finally arrived. I agree about the size, too small to call a duffel bag. They should call it something else.

B

BradF847786

Contributor ⭐⭐

Call AARP and tell them you called Hartford for a quote and they never sent the bag. They'll contact Hartford and have them send it. At least that's what worked for me.

D

DelmontF350861

Contributor ⭐

They're still running the scam in 2022. About all my inquiry received was a slew of spamming calls and emails for auto insurance and NO sign of weekend duffle bag promised in promotion.

A

AARPBrittanyS

Contributor ⭐⭐

Typically, the duffel bag is received within about 8 weeks after the quote. If you do not receive the duffel and have difficulties when contacting The Hartford, you can always contact AARP for help and we will be more than happy to reach out to the Hartford on your behalf. Please use this link (https://help.aarp.org/s/) to contact us by phone, chat or text. Please include the following:

Description of your issue
Mention that you are requesting an escalation

We look forward to hearing from you!

M

MicheleD478397

Contributor ⭐

It continues 10/10/23! How on earth does AARP support the mailer and flyer. Seriously. The Hartford must be paying AARP ALL THE SUPPOSED SAVINGS WE SHOULD RECEIVE AS SAFE DRIVERS MY QUOTE WAS NO DIFFERENT THAN CURRENT!

A

AARPJoseV

Contributor ⭐

I am sorry to read about your experience. You can always contact AARP for help if there's an issue with an AARP provider or questions or suggestions for AARP. Please use this link (https://help.aarp.org/s/) to contact us by phone, chat or text.

Description of your issue and/or suggestion

Mention that you are requesting an escalation

We look forward to hearing from you!

S

SherryC298764

Contributor ⭐

Yea, I also did a quote and is still waiting for my free duffel bag. It been several months and I really don't appreciate the dishonesty. Trust is a very important factor here.

A

AARPConsumerCare

Community Champion ⭐

SherryC298764 I'm sorry to hear you've been waiting so long! I know it has taken 8-12 weeks at times. Although AARP isn't an insurance company, we work with insurance carriers to provide carefully researched and evaluated products. For information about the gift, please contact The Hartford directly at www.thehartforom/aarp, or call 1-888-808-5254. If I can answer anything about membership or benefits, please let me know! Jodee R.

J

JeffR536762

Contributor ⭐

This is such baloney Jodee. This thread goes back four years. I'm still jumping through hoops trying to get the free duffel that AARP allows them to advertise. AARP is obviously aware of this and does nothing to stop it. Please don't tell me to take it up with them. AARP should put a stop to it or cut them loose. Does not make me a raving fan of AARP.