Skip to main content
MrDJ
MrDJ
Contributor ⭐
Oct 13, 2026 5:19 PM UTC

Incorrect Info on Personalized Video

My “Personalized Video” has incorrect info. Now this is not a big issue by itself, but it now adds to a growing LIST of issues with the web site/information.  In this instance, the video starts by thanking me for being a member for 6 years, when the splash screen still displayed behind clearly indicates that I’ve been a member since year 2000. 

(FYI: Separately I’ve posted about being unable to opt out of third-party sharing, due to incorrect email format, which it is not.  Also, while I can earn rewards, I cannot redeem them for Sweeps, or Instant Wins resulting in over 50,000 points expiring since April).

 

3 replies

DarrylL35959
DarrylL35959
Community Manager
Oct 14, 2026 1:56 PM UTC

Hi ​@MrDJ 

Thank you for taking the time to share your feedback. We appreciate you bringing these issues to our attention.

Regarding the Personalized Video, we've shared your feedback with the team responsible for that experience. We understand how seeing conflicting membership information can be confusing, and we appreciate you letting us know.

For the issue with opting out of third-party sharing, we recommend contacting AARP Member Services directly. A representative can review your account and assist you with updating your communication and privacy preferences.

As for the Rewards redemption issue, since you're able to earn points but unable to redeem them for Sweepstakes or Instant Wins, you'll also need to contact AARP Member Services. A representative can create a case on your behalf so the appropriate team can investigate the issue and work toward a resolution.

How To Contact AARP

We appreciate your patience and your continued feedback, as it helps identify areas where improvements may be needed.

AARP Darryl
    SereneSeagull
    SereneSeagull
    Community Champion ⭐⭐⭐
    Oct 13, 2026 6:30 PM UTC

    Is it possible on the incorrect years, that it’s when you joined the Online side of things?  I’ve been a member for a long time, but  only recently have the online presence .

    ~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!
    MrDJ
    MrDJAuthor
    Contributor ⭐
    Oct 13, 2026 6:48 PM UTC

    Yes, you may be right.  Although it shouldn’t key off of that. I think due to these kinds of issues, and a number of others that we constantly experience they some better web masters. And thanks for the comment!

      Terms & ConditionsAccessibility statement