I keep getting the "Unable to process your redemption request" error when I try to redeem my points

4 replies
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I keep getting the "Unable to process your redemption request" error when I try to redeem my points.

It has been just for today.

I’ve tried with Chrome and Edge - no luck - well , bad luck haa haa

I need a shoulder shrug emoji here.

Thanks for reading this

SummerOnTheWay1Answer

@like92115 , here is their number. They are "different" from the regular AARP Customer Service. (866)451-6305. OPEN weekdays 8am ET to 8pm ET. I had the same thing happen to me & they were very nice!!! Take care, Nicole!

SummerOnTheWay1

[Sunday 10/4/26 4am ET]

@beartoor , it only happened ONCE for me like it did for OTHER members. From their posts, it happened when we 1st CREATED our "free" AARP Rewards Account. I felt it was a TEMPORARY GLITCH. I wonder why it keeps,happening to you? 🤔

Take Care,

Nicole (General Help)

➡️[*** BEAR POSTED - This should have been fixed in 1 day. It has been around 4 or 5 days now after calling. I continue my due diligence and watch the videos and take the quizzes, and have plenty of points to enter.

This happens several times a year!!

beartoor

Contributor ⭐⭐

This should have been fixed in 1 day. It has been around 4 or 5 days now after calling. I continue my due diligence and watch the videos and take the quizzes, and have plenty of points to enter.

This happens several times a year!!

SummerOnTheWay1Answer

@like92115 , here is their number. They are "different" from the regular AARP Customer Service. (866)451-6305. OPEN weekdays 8am ET to 8pm ET. I had the same thing happen to me & they were very nice!!! Take care, Nicole!

SummerOnTheWay1

[Tuesday 9/22/26 3:39pm ET]

@like92115 , call the AARP Rewards Customer Service line & they will help you. Take care, Nicole!

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