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like92115
Contributor ⭐
Sep 22, 2026 7:37 PM UTC
Solved

I keep getting the "Unable to process your redemption request" error when I try to redeem my points

I keep getting the "Unable to process your redemption request" error when I try to redeem my points.

 

It has been just for today.

 

I’ve tried with Chrome and Edge - no luck - well , bad luck haa haa

 

I need a shoulder shrug emoji here.

Thanks for reading this

    SummerOnTheWay1
    SummerOnTheWay1Answer
    Sep 22, 2026 7:46 PM UTC

    ​@like92115 , here is their number. They are "different" from the regular AARP Customer Service. (866)451-6305. OPEN weekdays 8am ET to 8pm ET. I had the same thing happen to me & they were very nice!!! Take care, Nicole!

    👣 Remember to take 1 step at a time!!!
    View in thread

    4 replies

    SummerOnTheWay1
    SummerOnTheWay1
    Oct 4, 2026 8:02 AM UTC

    [Sunday 10/4/26 4am ET]

    ​@beartoor , it only happened ONCE for me like it did for OTHER members. From their posts, it happened when we 1st CREATED our "free" AARP Rewards Account. I felt it was a TEMPORARY GLITCH. I wonder why it keeps,happening to you? 🤔

    Take Care,

    Nicole (General Help)

    ➡️[*** BEAR POSTED - This should have been fixed in 1 day.  It has been around 4 or 5 days now after calling.  I continue my due diligence and watch the videos and take the quizzes, and have plenty of points to enter.

    This happens several times a year!!

    👣 Remember to take 1 step at a time!!!
      beartoor
      beartoor
      Contributor ⭐⭐⭐
      Oct 4, 2026 6:37 AM UTC

      This should have been fixed in 1 day.  It has been around 4 or 5 days now after calling.  I continue my due diligence and watch the videos and take the quizzes, and have plenty of points to enter.

      This happens several times a year!!

        SummerOnTheWay1
        SummerOnTheWay1Answer
        Sep 22, 2026 7:46 PM UTC

        ​@like92115 , here is their number. They are "different" from the regular AARP Customer Service. (866)451-6305. OPEN weekdays 8am ET to 8pm ET. I had the same thing happen to me & they were very nice!!! Take care, Nicole!

        👣 Remember to take 1 step at a time!!!
          SummerOnTheWay1
          SummerOnTheWay1
          Sep 22, 2026 7:40 PM UTC

          [Tuesday 9/22/26 3:39pm ET]

          ​@like92115 , call the AARP Rewards Customer Service line & they will help you. Take care, Nicole!

          👣 Remember to take 1 step at a time!!!
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