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ChrisH856853
Contributor ⭐
March 13, 2023

Gift bluetooth speaker defective?

  • March 13, 2023
  • 22 replies
  • 8457 views

I just opened up, charged and connected my Bluetooth speaker to my phone.  Unfortunately the only sound that comes out of it is static 😞  It is connected but won't play sounds.  What should I do?

      This topic has been closed for replies.

      22 replies

      AARPJanelleM
      AARPJanelleM
      Community Champion ⭐
      March 14, 2023

      @ChrisH856853 A replacement Bluetooth speaker is on the way! You will receive it within 3-4 weeks via mail. Once it ships, you will be able to track it online: Where Is My Free AARP Gift? Thank you for being a member!

      JMKerr
      Contributor ⭐
      March 16, 2023

      My Bluetooth speaker arrived yesterday and the volume button is not working properly and is so low no matter how I try to turn it louder. Who do I contact for a replacement speaker to be sent? Thank you in advance.

      AARPJanelleM
      AARPJanelleM
      Community Champion ⭐
      March 18, 2023

      @JMKerr Your request has been processed and you can expect to receive your replacement within 3-4 weeks by mail. I appreciate your support and please let me know if there's anything further I can do!

        rb23827942
        Contributor ⭐
        December 15, 2023

        Same here. Followed instructions and it just keeps beeping after it connects. Judging by the size, the speaker in the cell most likely sounds better. Shame on you AARP.

          terri0329
          Contributor ⭐
          February 3, 2024

          At least a sound comes out of yours. Mine won't take a charge.

          Useless

            AARPJanelleM
            AARPJanelleM
            Community Champion ⭐
            February 5, 2024

            @terri0329 So sorry to hear that you received a defective Bluetooth speaker, Terri! I was able to order you a replacement and you will receive it within 3-4 weeks by mail. 

            Gordony
            Contributor ⭐
            September 23, 2024

            Mine worked for a few weeks but now it tells me that I'm connected but I get nothing.  There's no reset button that I can find and even tried using the power and volume controls but to no avail.

             

            Now what AARP?

              AARPConsumerCare
              Community Champion ⭐
              September 24, 2024

              @Gordony  Let's fix that! I'll be happy to send a replacement. Please reach out in a private message to provide your membership # and zip code, and I'll take care of it: https://aarp.info/47hWcl7 Thanks!  Jodee R. 

                PattyW990290
                Contributor ⭐
                January 7, 2025

                I can’t get mine to pair.

                DanRomanchik
                Contributor ⭐
                December 21, 2024

                iI’m glad to see that I’m not the only one who got a defective speaker as a membership gift. Mine charges and pairs just fine, but the audio quality is terrible and very choppy. I wonder if anyone got their speaker to work correctly.

                AARPConsumerCare
                Community Champion ⭐
                December 23, 2024

                @DanRomanchik I'm so sorry to hear that you received a defective speaker. Let's look into this! Please send us a private message with your complete name and mailing address, so we can locate your account. You may need to enable your private messages. I invite you to learn more here: https://aarp.info/47hWcl7  - Janelle M.

                DanRomanchik
                Contributor ⭐
                January 4, 2025

                Hello, Janelle. I did go to the link you gave me above, and followed the instructions there, but  under the Preferences tab, there is no Private Messenger tab. 

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