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LisaH8757
Contributor ⭐
March 4, 2025

Email!

  • March 4, 2025
  • 1 reply
  • 605 views

for Pete's sake why do you NOT have an email address we can send to?  We are seniors for cripes sake!  We don't text and go to stupid faceboook or whatever else is out there.  I've just spent more than 45 minutes trying to find a way to send a screen shot showing my issue, which is not easy to describe in a text.

I'm trying to report that I can't see my score on my Cognitive assessment tests, because the graph doesn't show the numerical score.  It looks like its out of range or something.

 

WHY CANT I SEND AN EMAIL!!!!!

      1 reply

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      AARPConsumerCare
      Community Champion ⭐
      March 4, 2025

      Hi LisaH8757. While we don't have a monitored email box, we do offer a number of ways to contact us including chat, text, and phone. Visit https://aarp.info/3epCObA to view our contact information. I understand you're unable to see your cognitive assessment scores, that's frustrating. You can contact us through the chat option on the website, and we can cobrowse with you to see the issue. You may try opening an incognito/private window through your internet browser settings and check the scores through that window to see if they show properly. We look forward to hearing from you, so we can help you get this resolved! - Brandon C.

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