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KennyG1125
Contributor ⭐
October 25, 2022

Consumer Cellular is not our friend.

  • October 25, 2022
  • 7 replies
  • 6077 views

My wife and I switched to Consumer Cellular as my wife seen an AARP commercial that said CC was senior citizen friendly and offered lower rates. After about 5 months of their service I switched back to my old account on Tracfone as it was half the price of CC. We decided to move my wife's phone off CC when they enacted a mandatory $5 fee for those who were not set up for Auto pay. After switching in the middle of a billing cycle, we ended up with $35.00 in past due. This is over 2 months of charges for disconnecting. Consumer Cellular has hidden fees and seem to keep raising prices after you are with them for a few months. If you are on auto pay, you might not notice the raises.

We strongly suggest you  do NOT use Consumer Cellular.

      7 replies

      AARPThelmaG42184
      AARPThelmaG42184
      Contributor ⭐⭐
      October 26, 2022

      Hi @KennyG1125! We are sorry to hear about you and your wife's experience with Consumer Cellular. Consumer Cellular bills in arrears for monthly services and usage, meaning the customer is not billed for the services and usage until after the billing cycle closes. Consumer Cellular is not a prepaid cellular service provider and do not have contracts; service is month to month. When an account is closed, there is always a final bill for service through the cancellation date. For customers who are not enrolled in both the AutoPay and email billing will have a $5.00 convenience fee added to their invoice. Again, we apologize for your experience and

      thank you for your valued membership with AARP.  

        J
        j872506s
        Contributor ⭐
        October 30, 2022

        A $5 “convenience” is not very convenient for customers. Offering a $5 discount to people who do autopay would be much more “convenient” than charging someone extra. I have a serious problem with companies charging you to pay them money.

          E
          e197616d
          Contributor ⭐
          August 16, 2025

          Thank you.  So do I.

          WebWiseWoman
          WebWiseWoman
          Community Champion ⭐⭐⭐
          October 30, 2022

          Thank you so much for this post! I was also almost sucked into CC, BUT since I've been on FI for years, waited... then found my monthly charges fluctuate within pennies each month; I'll never leave FI service; I wish there was a relationship with AARP...

           

          #StaySafe

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