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k380494p
Contributor ⭐⭐
Oct 19, 2026 2:31 PM UTC
Question

Can’t reconnect my fitbit to rewards program

Fitbit has become Googlehealrh. I got a notice that I have to update my partner apps (AARP rewards) by October 31sr. I came to AARP to do so. I didn’t see a way to do it, so I disconnected my Fitbit and tried to reconnect. When I did so, I was taken to a page at Fitbit.com instead of google health that gave me an error.  How can I reconnect?’

    5 replies

    k380494pAuthor
    Contributor ⭐⭐
    Oct 20, 2026 2:11 PM UTC

    I have been receiving my points for months since Fitbit changed to Google health. About a week ago I received a notice in Google health that I had to update my connection at AARP by October 31st. When I went to do it, I couldn’t find anything on the AARP site that would update my connection with Google health. So….I disconnected my Fitbit and went to reconnect it thinking it would reconnect to Google health. When I tried to reconnect it, it went to Fitbit.com, not Google health and gave me an error code of 403 forbidden.  Appears that AARP hasn’t updated Fitbit connections to Google health 

      DarrylL35959
      DarrylL35959
      Community Manager
      Oct 20, 2026 2:27 PM UTC

      Hi ​@k380494p 

      Thank you for sharing the details. I can understand why you'd want to make sure your fitness tracker stays connected, especially after receiving a notice about updating your partner apps.

      For help reconnecting your Fitbit account, please review the steps in the article below:

      🔗 Connect a Fitness Tracker
      https://help.aarp.org/s/article/connect-fitness-tracker

      Since Fitbit has been transitioning to Google accounts, following the current connection instructions may help ensure the tracker is properly linked to your AARP Rewards account.

      If you're still seeing an error, let us know what the error message says and at what point in the connection process it appears.

      AARP Darryl
        SummerOnTheWay1
        SummerOnTheWay1
        Oct 19, 2026 2:48 PM UTC

        ​[Monday 10/19/26]

         ​@k380494p , on my Android Cell Phone Google is now Health Connect which is working fine with me receiving my daily Rewards points for walking. NOT sure if you would setup the same way on Fitbit.

        👣 Remember to take 1 step at a time!!!
        SummerOnTheWay1
        SummerOnTheWay1
        Oct 19, 2026 2:53 PM UTC

        ​@k380494p , let me know IF you want my help with CONNECTING "Health Connect" to your AARP Rewards Account. Lol, at age 68, I had given up on all this when Google changed. But last month finally sat down & Googled and found out what to do. Good Luck 👍 , Nicole (General Help Forum)

        👣 Remember to take 1 step at a time!!!
        SummerOnTheWay1
        SummerOnTheWay1
        Oct 19, 2026 3:30 PM UTC

        One last thing ​@k380494p & anyone else SWITCHING to Google's "Health Connect". Once you have linked it to your AARP Rewards Account, at least for me on an Android Cell = you have to be LOGGED into your AARP app in order to receive your DAILY points for whatever "activity" you are doing. I went ahead & removed the AARP app from my phone. Hate clutter on my phone screen. Lol, I still walk, just NO longer do it on AARP's terms to receive points. I luv that you get EXTRA points at the END of the month if you met the required effort. Anyway, good luck All. Good to keep moving. 👍

        👣 Remember to take 1 step at a time!!!
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