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Conversationalist ⭐⭐
Nov 11, 2026 2:02 PM UTC
Question

Awarded Points are disappearing Will we get them back

I occasionally look back and check my rewards points against the website. Today the balances were way off. Points that were there are now gone. There's no way I could visit, play some games, and not get the Daily AARP.org Visit, right?

 

I've recently stopped playing most games because of the malfunctions. I didn't check every line item, but I play Outspell every day. The Outspell scores are disappearing also.

 

Will the points be returned?

 

​@DarryL335109 ​@DarylL361047 ​@sandy ​@SummerOnTheWay1 

1 reply

SummerOnTheWay1
Nov 11, 2026 2:44 PM UTC

[Wednesday 11/11/26 9:44am ET]

Hi Carol ​@CarolBurg414 , the ONLY AARP people who are going to be able to "help" you are the AARP Rewards Customer Service (866)451-6305. They are open weekdays 8am ET to 8pm ET. Closed weekends. 

Take care,

Nicole!

👣 Remember to take 1 step at a time!!!