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ToniC615904
Contributor ⭐
December 17, 2025

AARP Customer Service

  • December 17, 2025
  • 2 replies
  • 1010 views

What is up with AARP?  They used to have great customer service, but now they treat you like a thief.  We all know the games don't always work as they are supposed to & don't give us the promised points.  Customer Service used to manually give us points.  Now, they're saying the points are a "bonus" & basically, tough if you don't get them.  Wrong.  I've invested time & I want the points.  I use those points to either buy things or for sweepstakes.  So, I do feel like I'm the one from whom something is being stolen.  I've really had it.  Will NOT be renewing my subscription.  Not worth the hassle.

    2 replies

    SereneSeagull
    SereneSeagull
    Community Champion ⭐⭐⭐
    December 17, 2025

    Hi @ToniC615904 
    Did you happen to use your points on the mistaken gift cards that were the wrong ones recently when those happened, by any chance?

       
          Sounds like the points came back to those people, that I’ve read at any rate, but they lost 1 of the 3 allowed redemptions for points per month that are allowed… due to this mistake.

    D
    DarrylL35959
    Community Manager
    December 19, 2025

    Hi @ToniC615904,

    We’re sorry to hear about your experience. Points in AARP Rewards are intended as a bonus for participation, but we understand how important they are to you. If you’re having trouble with games or missing points, please reach out through our Help Center so we can review your account and assist: https://help.aarp.org/s/. We’re committed to improving the program, and your feedback helps us do that. -AARP Darryl
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