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Polly2017Waco
Polly2017Waco
Contributor ⭐⭐
March 16, 2025

Trizzle

  • March 16, 2025
  • 12 replies
  • 9792 views

For a few weeks now, my Trophy stats are continually reset.  I keep seeing the instructions at the start, keep being asked to play my first game, etc.   Even if some items are carried to the next game, they may not carry accurately.  How did this suddenly start happening?  I had scored 26 times to level eleven, and that’s gone.

 

is there something I can do about this?  Is it just me?  Maybe it was the recent iOS update?  I play the game on iPad using Chrome.

    12 replies

    B
    BtW751689
    Conversationalist ⭐⭐
    March 16, 2025

    I found whenever I had to clear cookies my scores would go to zero but only on the game itself.  The stats when you log in and start ot play a game still say what your best score was.  But kind of defeats the purpose if you enjoy playing a game and improving but starting at the beginning.  Some games I just stopped playing because of this.

      Polly2017Waco
      Polly2017WacoAuthor
      Contributor ⭐⭐
      March 19, 2025

      I have not reset the cookies.  My highest score did not reset, only the Trophy Room and its challenges.  Nearly every time I play, it begins with the Help pages, so annoying!  Surely I have matched some blue dolls, but that one keeps saying 0/500.   I can play a few games and some of the trophies respond but next day I am back to Play your first game.  

      is no one else seeing this?

      Polly

       

      Polly Sic 'em Bears!
      K
      KevinH511535
      Contributor ⭐
      April 3, 2025

      For some weeks now I get the “help” even though I say not to show it to me.  Also, I frequently find it is not capturing my high score correctly for the day. 

        AARPTeri
        AARPTeri
        Community Manager
        March 19, 2025

        We are sorry to hear you are experiencing some issues with saving your score, we are looking into this issue.

        Polly2017Waco
        Polly2017WacoAuthor
        Contributor ⭐⭐
        March 30, 2025

        Another clue.  Today the Trophy Room reset as usual, Show Help appeared as usual, and on my “first game” I made 18 mega matches,  I was credited with 8 instead of the usual 1 or zero.   I scored over 50,000 points and was credited for 2 games of over 25,000.  Again no blue dolls.  The chain reactions might be correct, I can’t tell.  The “second game” often counts mega matches more properly.  Usually I play three games in a row with Help appearing only on the first game.  

        please fix the Trophy Room!

        Polly Sic 'em Bears!
          Polly2017Waco
          Polly2017WacoAuthor
          Contributor ⭐⭐
          March 22, 2025

          More clues…. On my “first” game, the Mega Match count is only one, regardless of how many I actually had.  On the next few games, the Mega Matches add properly.  

          polly

          Polly Sic 'em Bears!
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