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ld5951404
Contributor ⭐
Jan 5, 2026 2:39 AM UTC

Codeword

Is anyone else still having trouble getting points for doing codeword?

I play everyday but can’t remember when was the last time I got points.

 

      31 replies

      DawnN553806
      Contributor ⭐⭐
      Oct 22, 2026 10:44 AM UTC

      I played yesterday and today and didn't get my points. I finished today in 1:31 with no help!!!

      DawnN553806
      Contributor ⭐⭐
      Oct 6, 2026 10:32 AM UTC

      I still am having issues with not getting my points 

      DawnN553806
      Contributor ⭐⭐
      Sep 29, 2026 8:56 PM UTC

      Yes I am having problems getting my points also and you contact customer service and they are never accountable. 

      DarrylL35959
      DarrylL35959
      Community Manager
      Sep 30, 2026 2:23 PM UTC

      Hi ​@DawnN553806 

      I’m sorry you’re having trouble getting your points as well. I can understand how frustrating it is to contact Customer Service and feel like you’re not getting a clear answer or resolution.

      If you’re comfortable sharing a little more about what’s happening with your points, such as which activity or reward, they’re related to, we may be able to help clarify what the next step should be. We definitely want to make sure you’re getting the assistance you need.

      AARP Darryl
        MarkS184274
        Contributor ⭐⭐
        Sep 26, 2026 5:27 PM UTC

        Yes. lt is so dang intermittent and frustrating as heck. Some say to click on the Arkadium link at the bottom of that game and open a ticket?  I’ll try that the next time. And it’s frustrating because nothing pops up saying you already competed it etc. Just…...a congratulations but no rewards given.  

        KristBelt
        Contributor ⭐⭐
        Jul 14, 2026 4:42 PM UTC

        Today I finally got points...I waited until all the "confetti" fell, then waited another full 15 seconds, then clicked the button on the right (I think it is called "submit score"). 

         

        7/28/2026: No points today for playing.

        carold738282
        Conversationalist ⭐
        Jun 7, 2026 1:26 PM UTC

        No points again today. What are we paying for? This web site isn't getting better--it's getting worse. 

        carold738282
        Conversationalist ⭐
        May 23, 2026 1:44 PM UTC

        No points today. Also no points for the 2 Minute Mini Crossword. Are they ever going to get this fixed???

        KristBelt
        Contributor ⭐⭐
        May 15, 2026 4:24 PM UTC

        It happened again yesterday and today, no points for Codeword. hope it is working tomorrow.

        Has anyone noticed if it is the "members only" games that have issues awarding points? 

        KristBelt
        Contributor ⭐⭐
        Apr 20, 2026 5:15 PM UTC

        another day, another CodeWord pretty good score for winning, another no points. the chat lady said that we are not promised points. what? 

        SereneSeagull
        SereneSeagull
        Community Champion ⭐⭐⭐
        Apr 20, 2026 5:34 PM UTC

        That’s frustrating that you’re not getting your points.  I just played to see, and I got my points for it.  

        ~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!
        KristBelt
        Contributor ⭐⭐
        May 15, 2026 4:25 PM UTC

        That's good news you got your points.

        sandy
        sandy
        Community Manager
        Apr 3, 2026 5:54 PM UTC

        Hi @ld5951404and everyone following along,

         

        One important thing to check with Codeword is the final step after you finish your puzzle. To receive points, you’ll need to make sure you tap/click the “Submit Score” button at the end of play.

         

        Submitting your score is what actually triggers the event that sends your activity to AARP Rewards and awards the points. If that step is missed (or the screen is closed too quickly), the system may not register the play—even if you completed the puzzle.

         

        A couple of quick tips that can help:

        • Wait for the end-of-game screen to fully load
        • Tap “Submit Score” (don’t just exit or navigate away)
        • Give it a moment to process before closing the game

         

        Appreciate everyone sharing their experiences here—it helps surface patterns and improve the experience.

        carold738282
        Conversationalist ⭐
        May 23, 2026 1:46 PM UTC

        These tips only work some of the time. I do this daily, and always wait for the end of play and even wait until all of the little drops stop dropping. I always tap Submit Score. It's getting to be pretty old.

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