I’m sorry you’re having trouble getting your points as well. I can understand how frustrating it is to contact Customer Service and feel like you’re not getting a clear answer or resolution.

If you’re comfortable sharing a little more about what’s happening with your points, such as which activity or reward, they’re related to, we may be able to help clarify what the next step should be. We definitely want to make sure you’re getting the assistance you need.

AARP Darryl

M

MarkS184274

Contributor ⭐⭐

Yes. lt is so dang intermittent and frustrating as heck. Some say to click on the Arkadium link at the bottom of that game and open a ticket? I’ll try that the next time. And it’s frustrating because nothing pops up saying you already competed it etc. Just…...a congratulations but no rewards given.

K

KristBelt

Contributor ⭐⭐

Today I finally got points...I waited until all the "confetti" fell, then waited another full 15 seconds, then clicked the button on the right (I think it is called "submit score").

7/28/2026: No points today for playing.

C

carold738282

Conversationalist ⭐

No points again today. What are we paying for? This web site isn't getting better--it's getting worse.

C

carold738282

Conversationalist ⭐

No points today. Also no points for the 2 Minute Mini Crossword. Are they ever going to get this fixed???

K

KristBelt

Contributor ⭐⭐

It happened again yesterday and today, no points for Codeword. hope it is working tomorrow.

Has anyone noticed if it is the "members only" games that have issues awarding points?

K

KristBelt

Contributor ⭐⭐

another day, another CodeWord pretty good score for winning, another no points. the chat lady said that we are not promised points. what?

SereneSeagull

Community Champion ⭐⭐⭐

That’s frustrating that you’re not getting your points. I just played to see, and I got my points for it.

K

KristBelt

Contributor ⭐⭐

That's good news you got your points.

sandy

Community Manager

Hi @ld5951404and everyone following along,

One important thing to check with Codeword is the final step after you finish your puzzle. To receive points, you’ll need to make sure you tap/click the “Submit Score” button at the end of play.

Submitting your score is what actually triggers the event that sends your activity to AARP Rewards and awards the points. If that step is missed (or the screen is closed too quickly), the system may not register the play—even if you completed the puzzle.

A couple of quick tips that can help:

Wait for the end-of-game screen to fully load
Tap “Submit Score” (don’t just exit or navigate away)
Give it a moment to process before closing the game

Appreciate everyone sharing their experiences here—it helps surface patterns and improve the experience.

C

carold738282

Conversationalist ⭐

These tips only work some of the time. I do this daily, and always wait for the end of play and even wait until all of the little drops stop dropping. I always tap Submit Score. It's getting to be pretty old.

K

KristBelt

Contributor ⭐⭐

Ugh, second time in a week, earned no points for Codeword. (Not even a checkmark that i played.) And it was a pretty darn good score too.

SereneSeagull

Community Champion ⭐⭐⭐

I got my points just now. Using the App on tablet. I’m sorry that happened. I wonder if we could get answers as to why this works for some and not others. Very frustrating.

K

KristBelt

Contributor ⭐⭐

hmmm, maybe cause i am playing on a laptop and not a tablet?

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