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dd39974797
Contributor ⭐
November 17, 2024

Medical Alert

  • November 17, 2024
  • 5 replies
  • 3742 views

Hello,

 

I am kind of overwhelmed.  For my mother, I am looking at medical alert devices and cannot decide on the best one (wrist watch).  I am leaning towards Bay Alarm Medical and Medical Guardian.

 

Does anyone have any experiences with either company?

 

Any advice is greatly appreciated.

 

Thank you,

 

Don

      5 replies

      J
      JamesT699826
      Contributor ⭐
      May 6, 2025

      You would think with today's technology it would be easy for seniors to purchase a device that would quickly notify a family member or service when help is needed. We thought we found a solution with the Medical Guardian. Unfortunately we found their customer support and specifically their billing practices to be unacceptable. It took over a year communicating with the Better Business Bureau and the PA attorney general to get them to admit their error. If you search the BBB for this company the majority of complaints are related to their billing practices. I do not understand how they can keep their A+ rating. I thought we were done dealing with this company, but just today received email that they believe we owe them back charges. I guess it will be another round of fighting them.

        SummerOnTheWay1
        SummerOnTheWay1
        Community Champion ⭐⭐⭐
        May 6, 2025

        James @JamesT699826 , did you find another company? Take care, Nicole  👵

         

        ➡️[*** James wrote on Monday 5/5/25:

        You would think with today's technology it would be easy for seniors to purchase a device that would quickly notify a family member or service when help is needed. We thought we found a solution with the Medical Guardian. Unfortunately we found their customer support and specifically their billing practices to be unacceptable. It took over a year communicating with the Better Business Bureau and the PA attorney general to get them to admit their error. If you search the BBB for this company the majority of complaints are related to their billing practices. I do not understand how they can keep their A+ rating. I thought we were done dealing with this company, but just today received email that they believe we owe them back charges. I guess it will be another round of fighting them. ***]

        J
        JamesT699826
        Contributor ⭐
        May 6, 2025

        We did not find anything that checked all the boxes. Her health has improved and there is less of a fall issue...for now. We provided her with a trac phone which has helped but is not what I would consider a perfect solution for seniors with fall risks.  

          A
          aidenwalker
          Contributor ⭐⭐⭐
          April 24, 2026

          I have heard both are good but what is really important is comfort and reliability, if she won't wear it, it does no good. If you can get one with fall detection and see how easy it is for her to use and get a response from.

          SereneSeagull
          SereneSeagull
          Community Champion ⭐⭐⭐
          April 24, 2026

          @aidenwalker Since you are replying to this person from 2024, a while ago, and usually put your organizational link in your post, I have to ask… are you advertising?

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