Paying off Citimortgage HARP mortgage problems
In 2013 my husband and I qualified for the HARP loan modification through Citimortgage. $156,000 was deferred until 2036, while we started paying on $76,000 monthly until then. The following year, our state's "Hardest Hit Fund" applied $50,000 to that $76,000, and in 2016, Citimortgage applied another $5,000 for "good behavior" in paying on our loan. Therefore, this first loan of $76,000 will be paid off early.
Fast forward to today: May 1 was to be our final loan payment on the $76,000. Our contract with Citimortgage says, "$156,000 shall be deferred and I will not pay interest or make monthly payments on this amount." Today I was speaking with a Citimortgage MANAGER no less, and first she told me she never heard of HARP and that Citimortgage never had any such program, even though Citimortgage's logo is on everything and signed by them. She said we must continue making monthly payments even though the first mortgage will be paid in a couple of weeks or we must order a Payoff, which will trigger our Balloon Payment of $156,000 will be due immediately in one lump sum.
Advice as to what can be done?
Thank you.